Hear From Our Customers How Five9 Helps Their Business Succeed

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

At Five9, our focus revolves around bringing Joy to CX. We are committed to bringing our customers the power of people and technology to enable their CX success. 

This e-book features real stories and quotes from our customers, highlighting the challenges they have overcome and how Five9 has helped them achieve their business objectives — creating valuable partnerships and delivering extraordinary experiences to their customers every step of the way.

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.

Retail companies around the world elevate their contact centers by moving to the cloud seamlessly with Five9. As these customer success stories show, Five9 leads the way to better CX while also creating a one-of-a-kind partnership.

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 employees across nine U.S. states, AdventHealth strives to take care of its patients “mind, body, and spirit.” AdventHealth addressed several key issues, including gaining visibility into call volumes for the physician practices across multiple systems.

In this edition of Take5, Stephanie Wisdom of Five9 sits down with Michelle Cirocco, Executive Director of the Televerde Foundation, to learn how Televerde empower their engagement center agents.

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.

Sonda is an IT Services and IT Consulting organization helping companies in more than 11 countries with digital transformation.

Ivan Escamilla, process improvement manager for SONDA, discusses SONDA's transition to the Five9 ecosystem with Five9’s Dennis Mullert. They talk about the contributions of Five9 partner, Movigoo, and what's next for SONDA and Five9, artificial intelligence, and the contact center space.

Omaha Steaks International is America's original butcher — they’ve been in business for more than 100 years. They’re one of the world’s most famous purveyors of meat, seafood, and other gourmet food. With 3 million active customers, OSI is committed to providing an amazing customer and employee experience.

From You Flowers wants each customer to have the experience that's right for them. With a same-day delivery promise, From You Flowers offers quick customer support on any channel — chat, email, or phone.

Nothing reveals the true effectiveness of a solution like customer success stories. See how the Five9 Reimagine CX Award winners leveraged the Five9 Intelligent Cloud Contact Center platform to elevate customer experience beyond expectations.

ConnectWise empowers technology solution providers to succeed with software, services, and integrations. ConnectWise Assist offers white-labeled help desk services with highly skilled technicians responding to approximately 40,000 interactions every month.

Ian Williams is one of the largest privately-owned property services companies in the UK, specializing in the social housing, education, and commercial sectors. The contact center is the “shop window” of the company and plays a pivotal role in the daily provision of services to its customers.

Ygrene provides residential and commercial property owners with access to affordable financing for energy-efficient, renewable energy, water conservation, and natural disaster protection improvements. An alternative to traditional options, approval is based primarily on property equity and is repaid through property taxes. To better serve its customers, Ygrene had reached the decision to migrate from a cloud platform to one that would improve uptime and provide out-of-the-box features that include interactive voice response (IVR) and intelligent virtual agent (IVA).

Real CX needs collaborative intelligence that blends the best of people and technology. Wyndham Hotels & Resorts brings together innovation, empathy, emotion, and humanity.

Watch this exclusive keynote interview with Wyndham CIO Scott Strickland and Five9 CMO Genefa Murphy to learn how Wyndham saved $18M by moving to the cloud and integrated guest registration across 22 brands in 95 countries.

Watch the keynote interview from Five9 CX Summit to learn more.

A global technology provider for world-class hospitality brands, Agilysys modernized its contact center and improved efficiencies. The Five9 platform empowers Agilysys customers to deliver exceptional guest experiences.   

For more than 140 years, Michigan based BISSELL has developed innovative floor care solutions that simplify cleaning. BISSELL has 2,500 employees and contact center agents in four international locations.

One of the world’s top five largest business process outsourcing companies, Atento employs 150,000 agents globally, delivering services — including customer care — to major businesses. When clients need to outsource contact centers, Atento provides dedicated support teams. Atento leveraged Five9 to move to the cloud, enabling them to serve their clients better.