Ygrene Gains Platform Reliability and Reduces Handle Time 50%

Ygrene provides residential and commercial property owners with access to affordable financing for energy-efficient, renewable energy, water conservation, and natural disaster protection improvements. An alternative to traditional options, approval is based primarily on property equity and is repaid through property taxes. To better serve its customers, Ygrene had reached the decision to migrate from a cloud platform to one that would improve uptime and provide out-of-the-box features that include interactive voice response (IVR) and intelligent virtual agent (IVA).

Read the case study to learn how the Five9 Intelligent Cloud Contact Center enabled Ygrene to:

• Provide reliability and stability
• Reduce average handle times by 50%
• Implement IVR and IVA with intelligent call routing immediately at launch