Five9 Genius AI Process: 4 Steps to Delivering Business Value with AI
AI for CX is essential, but this technology is complex and rapidly evolving. Successfully implementing AI requires a trusted partner.
At Five9, we don't just build you AI-powered CX products — we'll help you create a custom AI roadmap then guide you through every step of the journey. Our 4-step Genius AI Process optimizes your CX with a tailored approach that includes data enrichment, gap analysis, personalized experience design, and more.
Future Proof Your Contact Center with Five9 Genius AI
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Responsible AI
We prioritize your data privacy. We limit the data we send to third-party AI vendors to what’s essential for service. Strong guardrails anchor your AI models with your own data and knowledge.
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Embedded AI
AI is embedded into the fabric of our Intelligent CX Platform and every contact center application, allowing you to deliver a seamless and connected experience.
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Practical AI
We focus on making AI accessible, easy to use, and ensuring quick time to value. We focus on features and functionalities that deliver tangible CX results.
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Engine-Agnostic AI
We design our AI services to be engine-agnostic, which ensures we always capitalize on the latest innovations with leading conversational and generative AI engines.
Use AI to turn returns into upsell opportunities, enhancing experiences for customers and agents while cutting costs.
We were very careful about striking the right balance between self-service and agent support. Five9 IVA has worked very well in providing the answers to our most common questions, which allows our agents to handle more complex patient inquiries.
Resources To Help You Get Started
Metrigy Report
Deep dive into conversational and GenAI strategy, adoption trends, and use cases. Uncover how AI drives business metrics, efficiency, and KPIs.
Frost and Sullivan Report
Unlock the power of GenAI in your contact center. See how LLMs can enhance CX for organizations of all sizes.
Aragon Report
Out of 20+ service providers, the Aragon Research Globe™️ for Conversational AI in the Intelligent Contact Center (ICC) 2024 report named Five9 a Leader.
Opus Report
Opus named Five9 a Leader among conversational AI and enterprise intelligent assistant solutions.
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Use real-time data collected from your customers to provide actionable insights for your agents and business.
![Professional businessman with glasses smiling](/sites/default/files/2024-04/Capability_footer_Customer.webp)
![Customer service woman wearing a headset laughing while on a customer support call](/sites/default/files/2024-04/Capability_footer_Agent.webp)
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
![writing notes on a whiteboard](/sites/default/files/2024-04/Capability_footer_Business.webp)
Business
Agility
Manage your agents with empathy while delivering impact to the business.
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