Unlock Insights Hidden in Your Conversation Data
Surfacing rich metrics from your contact center is critical, however siloed data, complex integrations, and small-sample surveys make it difficult to capture actionable insights.
Five9 AI Insights harnesses the power of GenAI to provide CX leaders with rich actionable insights and customizable metrics aligned to your unique goals. It ingests interaction data at scale to categorize calls and provide a dashboard valuable for your business.
Generate Custom Metrics Critical For Your Business
Spotlight for AI Insights takes you beyond pre-defined metrics, allowing you to instantly create custom metrics that align with your business goals—without complex setups or costly configurations. Simply prompt AI Insights to track win-loss reasons, upsell success rates, product feedback, agent comprehension, and more — generating endless conversation insights.
Go beyond standard dashboards with instant, actionable intelligence.
Harness Actionable Business Insights Easier and Faster
Contact Analysis
Understand why customers are reaching out and make data-driven decisions on how to prioritize future contacts based on their significance and impact.
Conversation Insights
Gain insight into how effectively customer issues are being addressed and how satisfied customers are, enabling you to quickly identify trends and areas of growth.
Automation Opportunities
Uncover valuable customer experience data that surfaces recurring topics and potential FAQs for self-service automation.
Improve Your CX Using Real-Time Insights and Emerging Conversation Trends
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Out-of-the-Box Dashboards
Get immediate visibility into conversation data and core contact center metrics to better understand customer trends without any up-front or ongoing configuration.
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Easily Defined AI
Seamlessly analyze customer interactions based on pre-defined criteria, then group them based on topic and customer experience trends.
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Automatically Notify Managers
Easily set notifications for managers when there’s a new trend and enable them to quickly drill down into individual customer interaction recordings, transcripts, and topics.
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No-Code Administrative Experience
With just a few clicks, gain AI-powered knowledge without time-consuming model training, setup, or administration.
72% of CX executives stating that they expect generative AI to have a major impact on contact center operations
Resources To Help You Get Started
Five9 AI Insights
Learn how Five9 AI Insights empowers your CX team leaders to make data-driven decisions with generative AI.
CCW AI White Paper
Discover how the evolution of AI is helping CX teams unlock the true potential of conversation insights.
Five9 AI Insights Interactive Demo
Explore an example of how AI Insights will surface actionable data to your contact centers.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
