Drive high agent engagement and reduce agent attrition
Keeping agents engaged and reducing attrition has always been a challenge. Developing a strong contact center or call center gamification strategy to reward and motivate your agents can help. Five9 Gamification enables you to set clear performance goals, encourages remote agents to connect with their peers, and incentivizes top performers. Increase performance transparency, fuel team camaraderie, and reward high performers to drive high engagement and thus reduce turnover with gamification in customer service.
Reinforce Learning and Motivate Agent Performance
-
Fully Integrated
Allow agents to access their daily performance metrics and engage in games or challenges with Five9 Gamification fully integrated into Five9 Performance Dashboard.
-
Motivating Games and Challenges
Build games for long term team goals and enable agents to initiate challenges between themselves to boost performance during critical periods.
-
Diverse Marketplace
Offer top-performing agents flexible reward types within the online Marketplace, including coins, gems, badges, experience points, and real-life merchandise.
-
Simulate Games
Use historical data to check the likely results of a game before rolling it out to the team, ensuring the success of your gamification strategy.
-
Customizable Agent Avatars
Provide a fun way for agents to express themselves using customizable avatars. Based on agent performance, agents can purchase a wide variety of accessories and even pets for their avatars.
Games and Challenges
- Gamification helps agents remain focused, engaged, and motivated with a variety of pre-defined games and challenges, including personalized avatars associated with their rewards and achievements.
Flexible Rewards
- Virtual rewards include coins, gems, badges, and experience points, or provide real-world rewards through an online marketplace.
Game Simulation
- Increase confidence that games will achieve your expected results with simulation using historical data to check likely results before going live with them.
Customizable Avatars
- Avatars give agents a fun way to express themselves and showcase their achievements with configurable body styles, clothes, accessories, and pets.
Permission-based Control
- Permission settings provide total control over access to functionality and information. This ensures users have the ability to perform the tasks they need, while being restricted from accessing unauthorized information.
Resources To Help You Get Started
Five9 Gamification
Essential training and everyday tasks completed through game-like activity make people more productive and happier at work.
Five9 Performance Dashboard
Access to information is incredibly important for contact centers, and the ability to take that information and make it actionable is a vital part of being successful.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
