Discover the Power of Contact Center Analytics
See the full picture. Make better decisions.
- Track and manage performance for your unique business needs
- Foster a culture of data-based decision-making
- Discover operational issues and corrective actions
- Share valuable insights across your business
How It Works
Five9 Reporting and Analytics brings your contact center data to life with greater accessibility, visibility, and transparency for smarter decision-making. Whether you're looking for ready-made reports, the flexibility to create your own, or advanced cross-application analysis, Five9 delivers a solution tailored to you—your data, your needs.
Reporting That Works the Way You Do
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Gain flexibility
Get contact center reporting solutions tailored to your business–whether you need simple insights or deep analytics.
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Access meaningful insights
Choose from 140+ pre-built reports to track the insights that matter most.
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Leverage proven best practices
Use expertly designed reports, shaped by real customer feedback and industry-leading strategies.
Discover the key business metrics that drive top-performing contact centers.
The new reporting available through Five9 became impactful throughout the TBI organization and integral in more strategic decision-making.
Contact Center Resources to Help You Get Started
Technologically Brilliant
TBI started using Five9 when the company needed an auto-dial system to handle outbound telesales calls. TBI was dealing with the costly and inefficient process of storing all call recordings and Five9 offered the perfect solution.
Five9 Analytics
Unlock the business value of your data. Tailored to the unique needs of contact centers, Five9 Analytics enables you to discover improvement opportunities so you can optimize performance quickly and easily.
Five9 Aceyus VUE
Improve operations and both agent and customer experiences by gaining total visibility into customer data across your business.
Five9 Reporting
Five9 Reporting delivers both real-time and historical insights based on contact center best practices to give you a complete picture of your contact center performance.
Five9 Aceyus Vue Dashboards
Dashboards designed for you, backed by industry best practices.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
