Attention
All US Carriers now require registration for 10DLC SMS numbers. Unregistered Brands that use 10DLC SMS numbers may have SMS traffic blocked and non-compliance fines imposed.
Reminders and Surveys to Improve Business Continuity
A missed appointment costs your entire company — whether you’re a medical practice or a retail tire store. Whether it’s staff waiting to serve your customer, the vacant real estate, or the time your agents take to reschedule, the costs add up quickly. With Five9's SMS call center and contact center reminders, your customers are much more likely to keep their appointments.
Using SMS customer support software, you can send a follow-up text with a survey to see how you're doing. Customers can take the survey right away or when it's convenient for them. Text message customer service applies to all parts of the customer journey.
Reduce Customer Effort with SMS
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Automate Appointment Reminders
No more manual appointment reminders – automate them with omnichannel SMS.
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Omnichannel Journeys
Five9 Omnichannel makes it easy to deliver seamless customer journeys to provide an exceptional customer experience.
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Save High Value Interactions for Agents
With SMS many simple questions can be handled without ever engaging with a live agent.
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Escalate to a Live Agent
With omnichannel SMS a text interaction can be escalated to a live agent with a simple request from your customer.
The no-show rate has gone down for appointments and the rate of patient confirmations has gone up.
Increase Productivity
- Agents can handle multiple SMS/texts at once
Integrate with Your CRM
- SMS messages are automatically added to customer records
Send Transcripts for Compliance
- Send customers transcripts for SMS interactions to confirm transactions
Resources To Help You Get Started
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
