Customer Service & Contact Center Workflows

Create and execute a cohesive customer engagement strategy across self-service, agent engagement, and agent workflow on the Five9 Intelligent Cloud Contact Center.

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Leverage AI, Customer Data, And More To Improve The Customer Journey

Tools to interpret unstructured data (such as an email), customer data (from CRM), context (from self-service), and the ability to leverage AI let you understand customer intent and deliver service tailored to customers’ needs. Five9 Engagement Workflow allows you to collect and leverage customer data and interaction context within an easy-to-use customer engagement strategy. Self-service applications like our contact center or call center workflow platform can increase customer resolution and, when assistance is needed, utilize agent engagement to connect customers to agents with the right skills to help.

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Manage Your Customer Experience From A Single Environment

Build Powerful Self-Service Solutions

It’s easy to build self-service applications with Five9 Engagement Workflow.

Route Customer Interactions to the Right Resource – Anywhere in the World

Five9 Omnichannel gives your service and sales organizations the ability to interact with customers across all channels from a single environment.

Omnichannel

Engagement Workflow delivers interactions to your agents, regardless of the customer communication channel, along with a “screen pop” that provides them with a complete picture of each problem before they engage customers.

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In the next 5 years, contact centers will undergo more change than in the last 25.

I’ve leveraged Five9 as the backbone of a call center across two companies and have had an excellent experience working with both the software itself and Five9’s implementation and support staff.