Cloud Solution Improves the Customer Experience

Ian Williams is one of the largest privately-owned property services companies in the UK, specializing in the social housing, education, and commercial sectors. The contact center is the “shop window” of the company and plays a pivotal role in the daily provision of services to its customers. Ian Williams was burdened with a legacy system that no longer met the needs of the business and wanted to move to a cloud contact center solution that could integrate with its job management system, ensure business continuity, provide robust reporting, and deliver an exceptional customer experience.

Read the case study to learn how Ian Williams:

• Found flexibility to scale
• Integrated with multiple systems
• Discovered powerful, easy reporting
• Leveraged a robust IVR