Five9 TCPA: Comply With TCPA Regulations With Manual Touch Mode
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What Is the Telephone Consumer Protection Act (TCPA)?
The FTC and FCC have instituted specific telemarketing and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA). These regulations place specific restrictions on automated dialing to mobile phone numbers. In response to the July 10, 2015 FCC ruling, Five9 worked with its outside legal counsel and a third-party TCPA compliance vendor to develop Five9 Manual Touch Mode to help customers comply with the latest contact and call center TCPA regulations.
Specifically designed for TCPA, Five9 TCPA Manual Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. As an additional safeguard, when using manual touch mode, agents are required to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.
Datasheet: Five9 TCPA Manual
Touch Mode Learn how you can leverage Five9’s TCPA Manual Touch Mode to comply with dialing regulations and dial with confidence.
DNC Compliance
Five9 integrates with third-party scrubbing services to verify your dialing lists against “Do Not Call” lists.
Up-To-Date Technology
Five9 works with outside legal counsel and third- party TCPA compliance vendors to ensure consistent compliance with the latest regulations. You’ll have experts on your side.
Balanced Approach
Experts have evaluated Five9 TCPA Manual Touch Mode as providing “the industry with a balance of functionality, reporting, and Automated Telephone Dialing System (ATDS) risk mitigation.”
The Five9 solution has allowed us to be compliant and adhere to FCC dialing-to-cellphone rules.
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Outbound Contact Center Features
- Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
- Campaign & List Management
- CTI Screen Pop
- CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
- Web Callback
- Agent Scripting
- Real-Time DNC List Management
- FTP Data Import
- Outbound Call Priority
- Disposition Timers & Redials
- Answering Machine Detection
- Automatic Voicemail Laydown
- Timezone Rules Dialing
- Vertical Dialing Mode
- List Penetration Dialing Mode
- Local Caller ID
- Quality Monitoring
- Voice Recording
- Standard & Custom Reports
- Remote Agents
Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your Customers
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our Portfolio
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our Awards
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
Bringing Joy to CX
Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.
Customer First
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersCompletely Customizable
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our PortfolioAlways Innovative
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsAt Your Service
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
