Cloud

Fortify and Simplify User Logins with Five9 Identity Service

With the newest release of Five9 Identity Service (FIS), now in Controlled Availability, Five9 is doing more to keep you and your business safe. Learn more here.

Luke Cieslewicz Senior Product Manager

Say Goodbye to Audio Latency: Five9 and Citrix’s Game-Changing Solution

Five9 is committed to delivering the best possible experience for our customers, especially when it comes to ensuring seamless communication in virtual desktop infrastructure (VDI) environments. We are excited to announce the next step in our strategic partnership with Citrix, leveraging their advanced UCSDK 3.1 within Five9 VDI to bring intelligent audio rerouting capabilities to our joint customers.

Taegh Sokhey Senior Product Manager

CONGRATULATIONS in all caps with pink and blue background

A Night of Triumph: Five9 Shines at AVANT Special Forces Summit 2024

At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Five9 Named a BYOC Launch Partner at Dreamforce 2024

We’re thrilled to announce that Five9 has been selected as a premier launch partner for Salesforce’s Bring Your Own Channel (BYOC), an exciting new initiative with our Service Cloud Voice integration. This partnership marks another leap forward in empowering our joint customers with Five9 Messaging, offering greater choice and flexibility in communicating with customers. It also reaffirms our ongoing commitment to working with Salesforce to deliver world-class CX solutions, designed to elevate your contact center to new heights. Let’s take a look at how this next-level integration can benefit you.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

How to Go from Digital “Eh” to Digital “Wow”

Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

AI Is Not Your Next Competitive Advantage – The New CX Is

Explore how AI-driven CX is set to transform customer loyalty and retention, becoming the latest and greatest competitive edge in business.

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

Five9 Named a Finalist for the 2024 A.I. Awards

At Five9, we believe that AI is not just a tool but a transformative force that drives the future of customer experience. Our commitment to innovation is unwavering as we empower businesses to deliver AI-elevated, personalized experiences that set new standards for excellence. This dedication to advancing AI and CX is why we are thrilled to be recognized by the 2024 A.I.

Hannah Blackington Director, Corporate Communications

Elevating Joint Value to Transform CX in Our ServiceNow Partnership

As we continue to strengthen our partnership with ServiceNow, I’m thrilled to share some updates on our recent work and what’s on the horizon. Our collaboration with ServiceNow is reaching new heights, and I want to focus on three key areas that highlight the strides in innovation we’re making together.

Travis DeBell Director of Business Development

Trailblazing the AI Frontier: Five9 and Salesforce's Prelude to Dreamforce Part 1

Dreamforce 2024, the premier AI event of the year, is taking over downtown San Francisco from September 17-19. As the world’s largest and most trusted gathering on AI, Customer Relationship Management, and digital transformation, Dreamforce is where visionaries and innovators come together to reimagine the future of business. At Five9, we’re thrilled to help sponsor yet another year of Dreamforce, and we’re particularly excited to share the dreamy AI solutions we’ve been developing to transform CX.

Sean O'Connell Sr Partner Marketing Manager

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