Agent Empowerment

Empower Your Service Team: How AI Boosts Agent Productivity and Customer Loyalty

After generative AI and ChatGPT exploded onto the market in late 2022, the tech industry was flooded with this revolutionary technology. What's been difficult for many, however, is understanding how to use both traditional and generative AI in day-to-day work.

Fear not––we've gathered the best ways AI can boost your call center agents' productivity while inspiring customer loyalty. Let's dive in!

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Understanding Communication Styles: A Guide for Customer Service Agents

How agents can use the four communication styles to ease customer frustration, connect, and improve customer experiences.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Say Goodbye to Audio Latency: Five9 and Citrix’s Game-Changing Solution

Five9 is committed to delivering the best possible experience for our customers, especially when it comes to ensuring seamless communication in virtual desktop infrastructure (VDI) environments. We are excited to announce the next step in our strategic partnership with Citrix, leveraging their advanced UCSDK 3.1 within Five9 VDI to bring intelligent audio rerouting capabilities to our joint customers.

Taegh Sokhey Senior Product Manager

Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Deliver Contextual, Knowledge-Based Answers Across Your CX with GenAI

Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 

Yang Lin Lead Product Manager, AI Knowledge

The New CX: AI and Agents in Conversation

In the rapid pace of today's world, customer experience (CX) has evolved into a complex, multi-faceted challenge. Contact center agents are tasked with resolving numerous issues quickly and effectively, all while maintaining high levels of customer satisfaction. As businesses strive to meet these increasing demands, the role of artificial intelligence (AI) and automation in enhancing customer service has become crucial.

Bailey Backal Product Marketing Manager

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