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Contact Center

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Understanding Communication Styles: A Guide for Customer Service Agents

How agents can use the four communication styles to ease customer frustration, connect, and improve customer experiences.
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How Can Fraud Prevention Improve Contact Center Efficiency?

Fraud prevention software actually elevates – not hinders – the quality and efficiency of inbound customer experiences.
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What Do Customers Want from a Call Center?

Discover what customers truly desire from a contact center. Learn key insights to enhance customer satisfaction and optimize your service strategy.
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Say Goodbye to Audio Latency: Five9 and Citrix’s Game-Changing Solution

Five9 is committed to delivering the best possible experience for our customers, especially when it comes to ensuring seamless communication in virtual desktop infrastructure (VDI) environments. We are excited to announce the next step in our strategic partnership with Citrix, leveraging their advanced UCSDK 3.1 within Five9 VDI to bring intelligent audio rerouting capabilities to our joint customers.

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Good to Great: Crafting Killer Digital Experiences for Exceptional Results 

Digital interaction channels such as text/SMS, webchat, social messaging, and email have overtaken voice as the channel of choice for many consumers – and for good reason. In fact, according to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels.  

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6 Steps to Transforming Customer Experience in Financial Services

In the world of financial services, delivering exceptional customer experience is crucial. Learn more about the 6 ways to transform CX here at Five9.
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Best Practices for Outsourcing Contact Centers without Compromising CX

Discover critical strategies to outsource contact centers effectively, ensuring high-quality customer experiences without sacrificing service standards.
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Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
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Deliver Contextual, Knowledge-Based Answers Across Your CX with GenAI

Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 
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How to Go from Digital “Eh” to Digital “Wow”

Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.
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