In this article, we’ll dive into what customer retention rate is, how to measure it, and five proven ways to improve your customer retention rate. Learn all this and more here at Five9.
Five9 is committed to delivering the best possible experience for our customers, especially when it comes to ensuring seamless communication in virtual desktop infrastructure (VDI) environments. We are excited to announce the next step in our strategic partnership with Citrix, leveraging their advanced UCSDK 3.1 within Five9 VDI to bring intelligent audio rerouting capabilities to our joint customers.
Digital interaction channels such as text/SMS, webchat, social messaging, and email have overtaken voice as the channel of choice for many consumers – and for good reason. In fact, according to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels.
The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 
