Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.
At Five9, we view our people as our most valuable asset, and this fundamental belief guides our every action and shapes our approach to cultivating a positive workplace culture.
One of the biggest joys of being VP of Customer Experience at Five9 is celebrating all our amazing customers who are rockstars at CX innovation! This year, we’re hosting the New Era of CX Awards to recognize, honor, and showcase organizations that are literally redefining CX and AI in their businesses. We want you to enter and, personally, I really want to read your story because YOU are why all of us at Five9 love what we do!
