Five9's ongoing collaboration focuses on the latest technologies to set higher standards in the contact centre space and enhance CX. Learn more about Onecom and Five9's partnership here.
Connect with the Five9 ecosystem of partners and hear from customers how they’re delivering The New CX during the Five9 CX Summit in Barcelona on November 12-14, 2024.
Digital interaction channels such as text/SMS, webchat, social messaging, and email have overtaken voice as the channel of choice for many consumers – and for good reason. In fact, according to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels.
The business to consumer (B2C) sales market is highly competitive. Ask anyone who’s worked in B2C sales, and you’ll hear how difficult it is to gain market share. But that doesn’t mean that you can’t put some differentiated sales and marketing strategies to work for you and your business. In this blog, we’re going to cover some key tips and strategies for improving B2C sales outcomes. But first, let’s get clear on a few things.
At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.
The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
We’re thrilled to announce that Five9 has been selected as a premier launch partner for Salesforce’s Bring Your Own Channel (BYOC), an exciting new initiative with our Service Cloud Voice integration. This partnership marks another leap forward in empowering our joint customers with Five9 Messaging, offering greater choice and flexibility in communicating with customers. It also reaffirms our ongoing commitment to working with Salesforce to deliver world-class CX solutions, designed to elevate your contact center to new heights. Let’s take a look at how this next-level integration can benefit you.
Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.
