Top 5 Finalists for Five9 New Era of CX Awards: Best CX Platform Innovator
January 14, 2025
Five9’s New Era of CX Awards honors the most innovative companies redefining CX and AI in business. After receiving an impressive volume of entries, we’re excited to announce our top five finalists.
Every entrant showcases the exceptional efforts of CX teams dedicated to designing, delivering, and implementing innovative and impactful customer experiences. It truly has been an honor to read their stories – we deeply appreciate every organization that took the time to share their CX journey with us.
Best CX Platform Innovator – Top 5 Finalists
The Best CX Platform Innovator category recognizes organizations that elevate customer and employee experiences by leveraging the agility, flexibility, and intelligence of the Five9 Intelligent CX Platform. These innovators seamlessly integrate tools and partner solutions to deliver responsive, efficient customer service while adapting to evolving market demands. This award highlights leadership in using the platform's ecosystem to meet customer expectations, address changing needs, and maintain a competitive edge in CX innovation.
IAA. The trusted global auctioneer marketplace solutions for commercial assets and vehicles, transformed its contact center with Five9 AI agents, Workforce Optimization, and Quality Assurance resulting in a 300% growth in chat and text utilization, 52% reduction in employee attrition, and 10% reduction in repeat call rates.
TruConnect Communications. This mobile virtual network operator transformed its customer service with Five9, achieving a 40% reduction in after-call work, lowering call volumes through self-service, boosting employee satisfaction scores by 27%, and driving a 184% increase in revenue.
Tusker. The leading UK vehicle leasing provider modernized its contact center with Five9, achieving significant annual savings through self-service and automating call summaries, while cutting average handle times by 13%.
US Radiology Specialists. This premier national provider of diagnostic imaging services deployed Five9 AI agents to automate 75% of outbound calls, slice off 4.5 minutes per call, and save $400K in labor – ultimately driving a 24% higher conversion rate equating to $4M in additional revenue.
WebBeds. A leading global accommodation supplier modernized its contact center with Five9, achieving a 74% reduction in response times, boosting CSAT from 83% to 87%, increasing its Net Promoter Score by 9%. Additionally, it reduced unnecessary escalations by 53%, lowered operational costs by 13%, and improved first-call resolution rates by 18%.
Again, outstanding work and innovation by some truly amazing companies. We wish each one the best of luck and look forward to congratulating the winners in January! Register to join us using this link.
