Customer Experience

Empower Your Service Team: How AI Boosts Agent Productivity and Customer Loyalty

After generative AI and ChatGPT exploded onto the market in late 2022, the tech industry was flooded with this revolutionary technology. What's been difficult for many, however, is understanding how to use both traditional and generative AI in day-to-day work.

Fear not––we've gathered the best ways AI can boost your call center agents' productivity while inspiring customer loyalty. Let's dive in!

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

5 Top Customer Retention Strategies

Customer Experience

When was the last time you really were delighted by an experience with a business? Maybe it was when they responded to your social media share. Or quickly resolved your issue when you reached out to support. No matter how it happened, that business did something special, and it stuck in your mind. When you're looking for a similar product in a similar space, we'd bet you'll start your search at that company, right?

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Will AI in Financial Services Hit Its Stride or Its Limit in 2025?

Generative AI-powered technologies, like Five9 Genius AI, are transforming financial services. From major banks to credit unions, organizations are leveraging AI to enhance self-service, boost agent performance, and drive efficiency

Jeff Woodland Sr. Director of Industry Marketing

Riding the Wave Into 2025: Top 5 Highlights From Five9 SKO

Five9 SKO 2025 set the stage for a game-changing year with AI-driven innovation, a bold rebrand, and deep customer and partner connections. See our top five highlights.

Niki Hall Chief Marketing Officer

The New CX: Redefining What’s Possible

See how The New CX is helping top brands transform experiences with AI + human expertise — plus, explore our bold new look that reflects the future of CX.

Niki Hall Chief Marketing Officer

How to Measure Customer Experience in the Contact Center

Delivering a great customer experience (CX) is essential for every business and its customer service. Happy customers lead to higher retention rates, increased loyalty, and often coveted word-of-mouth referrals. But how do you know if you're meeting customer expectations? Measuring customer experience is the key to understanding what’s working and where improvements are needed. It’s also the key to continually improving and adapting your customer service to meet changing customer preferences. Let’s take a look at how to measure customer experience in the contact center.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

NRF 2025: Four Takeaways from the Intersection of Retail and AI

National Retail Federation (NRF) is always an incredible opportunity for retail and tech leaders to come together to explore how the retail space is evolving. My focus was specifically on the future of CX in retail and how brands are innovating to transform the customer experience.

Niki Hall Chief Marketing Officer

How to Improve Customer Service Skills

Customer service skills are the heart and soul of a contact center. When done well, these skills can transform everyday interactions into joyful experiences that make customers feel valued, heard, and satisfied. The quality of service doesn’t just depend on solving a problem quickly – it’s about how an agent makes a customer feel during and after the interaction. For contact center agents looking to step up their customer service game, honing these skills is essential.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Forget 2025 — Here Are My Top Predictions for CX in 2030

December is a time of relaxation, holidays, and family. It is a time of snow (for some) and some good food and drink. And of course — it is time for predictions! December is when pundits, analysts, influencers, executives and marketeers all come out with their views on what the future holds in 2025.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Essential Customer Service Skills Every Contact Center Agent Should Master

Working in a contact center is uniquely challenging. From resolving billing issues to calming down frustrated customers, the job requires more than just a friendly voice on the other end of the line. Your success in this field depends on one thing: excellent customer service skills. But what are customer service skills, exactly? And how can you improve yours to stand out?

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.