Customer Experience

Why Five9’s Newest Teams Integration Feature Puts the Customer First

Five9 launches updated UC integration with Microsoft Teams – debuting bi-directional presence visibility for a truly modernized CX.

Chris Gower Partner Sales Manager, Microsoft

"They're Here: Meet the CX Leaders" in white text on blue background

Leading the Future of CX: New Era of CX Awards Finalists

Discover the New Era of CX Awards finalists—leaders transforming CX with Five9 to drive excellence and impact.

Jenn MacIver Edwards VP of CX

The New CX: Deliver Next-Gen Customer Self-Service with Five9 AI Agents

Today's customers expect personalized, human-like interactions — even from automated systems. However, the reality falls short. According to a survey by Gartner,only 8% of customers used a chatbot in their most recent customer service experience. Among those, just 25% expressed a willingness to use a chatbot again in the future.

Sarika Prasad Senior Manager, Product Marketing

Disrupt or Be Disrupted: Transforming Financial Services with Five9

Learn more about Five9's E-book “Transforming Your Customer Experience in Financial Services” here and discover how your organisation can make customer service your competitive advantage.

Anita Stein Senior Field Marketing Director

Understanding Communication Styles: A Guide for Customer Service Agents

How agents can use the four communication styles to ease customer frustration, connect, and improve customer experiences.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

How Can Fraud Prevention Improve Contact Center Efficiency?

Fraud prevention software actually elevates – not hinders – the quality and efficiency of inbound customer experiences.

Josh Pikal Product Marketing Specialist

Five9_+_ServiceNow_against_blue_background

Five9 Certified with ServiceNow Xanadu Release

Five9’s certified ServiceNow Xanadu integration enhances automation, speeds response times, and empowers agents with AI-driven insights for exceptional service.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

hear_the_latest_text_against_blue_gradient

Pushing Boundaries with The New CX: Meet the Visionaries at Five9 CX Summit

Our fascinating line up of speakers discuss hot AI trends shaping The New CX – only at CX Summit Barcelona 2024. Get the details here at Five9.

Jenn MacIver Edwards VP of CX

New Data Shows 75% of Consumers Crave Talking to a Human — How Smart Automation Can Elevate CX, Not Replace It

To help companies understand both consumers and AI, Five9 published data that shows the importance of a human touch in CX. Learn what we found from our survey here.

Niki Hall Chief Marketing Officer

Good to Great: Crafting Killer Digital Experiences for Exceptional Results 

Digital interaction channels such as text/SMS, webchat, social messaging, and email have overtaken voice as the channel of choice for many consumers – and for good reason. In fact, according to the Five9 Customer Survey Index, 45% of customer interactions have shifted to digital channels globally, with a majority of customer interactions taking place through non-voice or digital channels.

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.