Skip to main content
desk_with_city_hologram

6 Steps to Transforming Customer Experience in Financial Services

In the world of financial services, delivering exceptional customer experience is crucial. Learn more about the 6 ways to transform CX here at Five9.
three_agents_on_the_phone

Best Practices for Outsourcing Contact Centers without Compromising CX

Discover critical strategies to outsource contact centers effectively, ensuring high-quality customer experiences without sacrificing service standards.
Female agent staring at computer.

Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
Blue background with automation symbol.

Deliver Contextual, Knowledge-Based Answers Across Your CX with GenAI

Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 
Woman on the phone

How to Go from Digital “Eh” to Digital “Wow”

Digital channels aren't just nice – they're a necessity in today's customer service landscape. Read on to discover why digital engagement is essential to customer service today and uncover best practices to guide your digital strategy.
The New CX in blue text

AI Is Not Your Next Competitive Advantage – The New CX Is

Explore how AI-driven CX is set to transform customer loyalty and retention, becoming the latest and greatest competitive edge in business.
Speaking standing in front of crowd

Road to Dreamforce Part 3: AI Use Cases with Five9 and Salesforce Service Cloud Voice BYOT

In my previous blog, Unlocking the Future of Contact Centers: The Power of Five9 and Salesforce Integration, I talked about updates to our Service Cloud Voice offering enabling Einstein AI. If you didn’t get a chance to read that, take a look before diving into this article. 

Smiling people

Five9 Named in 2024 Fortune Best Workplaces in Technology List

At Five9, we view our people as our most valuable asset, and this fundamental belief guides our every action and shapes our approach to cultivating a positive workplace culture.

Blue background with white text "New Era of CX Award"

Why Your New Era of CX 2024 Award Entry Matters More Than You Think

One of the biggest joys of being VP of Customer Experience at Five9 is celebrating all our amazing customers who are rockstars at CX innovation! This year, we’re hosting the New Era of CX Awards to recognize, honor, and showcase organizations that are literally redefining CX and AI in their businesses. We want you to enter and, personally, I really want to read your story because YOU are why all of us at Five9 love what we do!

ServiceNow

Elevating Joint Value to Transform CX in Our ServiceNow Partnership

As we continue to strengthen our partnership with ServiceNow, I’m thrilled to share some updates on our recent work and what’s on the horizon. Our collaboration with ServiceNow is reaching new heights, and I want to focus on three key areas that highlight the strides in innovation we’re making together.
Subscribe to Customer Experience