Leading the Future of CX: New Era of CX Awards Finalists

In today’s world, customer experience is everything — it can make or break a brand. That’s why the Five9 New Era of CX Awards shines a spotlight on the companies that are reshaping what great customer and employee experiences look like. From empowering customers with seamless self-service to blending AI with a human touch, this year’s finalists are pioneers, pushing the boundaries of what’s possible in CX. Through their work, they show how the Five9 platform can drive smart, people-first solutions that make a real impact. 

Five9 CMO Niki Hall, announced the finalists on November 13th at CX Summit in Barcelona. Here are this year’s standout organizations that are redefining what it means to lead in CX. 

AI-Elevated CX Trailblazer

The AI-Elevated CX Trailblazer finalists redefine what’s possible when AI combines with a human touch. By weaving intelligent insights into each customer interaction, they create journeys that are not only efficient but genuinely engaging, setting a new standard for meaningful connections in CX. Finalists:

• OPENLANE

• The Ivy Collection

• US Radiology

• Wyndham Hotels & Resorts 

• IAA

Best Self Service

Empowering customers is at the core of this category. This year’s finalists make it easier than ever for customers to take charge of their journeys, offering smart, accessible self-service options that meet them where they are. This category is driven by people and powered by AI. Finalists:

• Marsh McLennan 

• Exact Sciences

• Mexico Travel Group

• IAA

• Mason Companies Inc.

Best CX Platform Innovator

In an ever-evolving market, innovation must be agile, adaptable, and always focused on meeting customer needs. The Best CX Platform Innovator category honors organizations that have taken the Five9 Intelligent CX Platform to new heights, seamlessly integrating tools and partner solutions to deliver flexible, responsive, and highly efficient customer service. Finalists:

• Tusker

• TruConnect Communications

• US Radiology Specialists

• IAA

• WebBeds 

Most Trusted Expert Award

The Most Trusted Expert Award recognizes leaders and teams who elevate employee experience excellence to drive CX success. These finalists go beyond traditional engagement by equipping their teams with the resources, real-time insights, and support needed to create a culture of performance and excellence in every interaction. Finalists:

• Yopa

• Exact Sciences

• OceanFirst Bank N.A 

• Tusker

• US Radiology Specialists 

CX Leader of the Year

The CX Leader of the Year category celebrates leaders and organizations blending CX innovation with social responsibility. Through the Five9 platform, these finalists drive meaningful change in their communities and industries, showcasing how exceptional CX can make a real-world impact. Finalists:

• Equitable Bank

• VSP Vision Care

• Doctor Care Anywhere 

• US Radiology Specialists

• Connect Managed Services (on behalf of a global healthcare provider)

Winners will be announced on January 23, 2025. Stay tuned for more information about the award ceremony, where we will honor our winners for their outstanding contributions.