Five9 Certified with ServiceNow Xanadu Release
November 5, 2024
As Generative AI (GenAI) continues to make headwinds, organizations are looking for ways to optimize their customer experience (CX) leveraging this next AI evolution. On a mission to provide seamless, efficient, and integrated customer experiences, Five9 remains at the forefront of innovation in certifying the Five9 integration with the latest ServiceNow Xanadu release.
This latest certification reinforces our commitment to delivering top-tier integrations, advancing workflow automation, and empowering service agents to exceed customer expectations. With the Five9 and ServiceNow integration, customers can now harness the powerful new capabilities of the Xanadu release to boost customer agility, enhance productivity, and improve employee experiences.
Key Advantages
Five9’s certified integration with the ServiceNow Xanadu release elevates contact centers to a new level of agility, scalability, and effectiveness. This integration offers a range of benefits that enhance operational efficiency and customer satisfaction.
One of the key advantages is accelerating response times. With ServiceNow Xanadu automation tools, agents are empowered to resolve issues more quickly and efficiently. This leads to shorter response times and improved customer satisfaction.
Additionally, the Xanadu release provides an optimized agent experience. With Five9 integrated into a single ServiceNow platform, agents can focus on delivering excellent service experiences without the distraction of switching between multiple applications. This streamlined approach allows them to be more productive and effective in their roles.
Lastly, integration enhances customer engagement. With AI-driven recommendations and real-time insights from ServiceNow, agents are better equipped to understand and respond to customer needs. This capability not only improves service quality but also fosters greater customer loyalty by ensuring that interactions are relevant and personalized.
"With the Xanadu certification of our integration, Five9 is redefining customer service excellence through the power of GenAI. This powerful collaboration empowers agents with advanced tools and real-time insights, enabling them to deliver faster, more personalized support. We are committed to helping our joint customers leverage the best of Five9 and ServiceNow to enhance operational agility and drive unparalleled customer satisfaction," Dibyendu Roy, Senior Director of Product Management at Five9.
“Our customers are hungry to put AI to work now and they want more from their GenAI deployments—more productivity, more personalization, more value,” said Jon Sigler, senior vice president, Platform and AI at ServiceNow. “That’s why we are laser focused on delivering a complete, end-to-end platform experience for our customers. The Xanadu release marks a significant step forward for our GenAI roadmap, empowering enterprises to quickly harness the potential of GenAI and drive unprecedented business outcomes without hassle.”
Getting Started
We’ve made it easy! With Five9 certified on Xanadu, our teams have already worked behind the scenes to test our integration and meet ServiceNow standards. Simply update your ServiceNow instance to the latest Xanadu package and take advantage of the latest features and functionalities.
For more information on the Five9 and ServiceNow integration, visit Five9.com.
