Pushing Boundaries with The New CX: Meet the Visionaries at Five9 CX Summit

What do AI breakthroughs, Gen Z’s CX love language, and NFL team building have to do with The New CX? 

The answer: Technology + Humans + Diversity = Actual Intelligence that’s transforming personalized customer experiences like never before. 

At Five9 CX Summit in Barcelona, you’ll dive into The New CX with insights from a powerhouse lineup of industry visionaries. Hear from leaders at ServiceNow, Salesforce, Deloitte, Alaska Airlines, NASDAQ, Pearson, Lincoln Financial, Wyndham Hotels & Resorts, and more. Discover how they’re blending human psychology, AI innovation, and advanced technology with Five9 solutions to deliver bold, new CX strategies.

What sets these leaders apart? 

They’re fearlessly making AI work for their CX – today. They’re riding the wave of emerging AI capabilities, actively defining The New CX for their customers – right now. And they’re seeing real ROI. 

We’re excited to gather some of the industry’s brightest minds to lead discussions and share real-world, in-the-trenches insights on AI and CX at our upcoming CX Summit in Barcelona. 

Here’s a sneak peak of the sessions waiting for you: 

• Unlocking Gen Z’s CX Love Language: Why Customer Service Can Make or Break Brand Loyalty 

  With customer acquisition costs continuing to rise, brands need to lock in loyalty with younger consumers — and that requires understanding what CX experiences motivate Gen Zers to purchase from a brand again and again. Members of The Z Suite, Berns Communications Group’s network of Gen Z thought leaders, will share firsthand which kinds of AI and human customer service interactions they love…and which they loathe. Five9 CMO Niki Hall will share additional key findings from a recent quantitative survey of 1,000 Gen Z consumers. 

• Humans + AI: Driving Toward Actual Intelligence 

  Blast into the future of AI in CX to discover how combining Five9 Genius AI with human ingenuity and empathy can create actual intelligence — the kind that can transform every customer interaction. Presented by Five9.   

• CX Like Never Before: Fireside Chat with The Ivy Collection 

  Hear how this trendsetting London-based restaurant group is redefining hospitality to customers around the world. Discover how their digital transformation is powering next-level, sophisticated experiences uniquely tailored to every guest.  

• Building Winning Teams with The New CX: A Fireside Chat with NFL Coach Dr. Jen Welter 

  To deliver The New CX, organizations need the strengths of diverse perspectives to push CX boundaries by engaging winning teams. In this fireside chat, Dr. Jen Welter – the first female NFL coach, a sports psychologist, and a gold medalist – discusses the importance of changing the field by building a diverse workforce that will drive your competitive advantage.

Join us at the Five9 CX Summit to hear from these industry leaders putting The New CX into action today — and gain inspiration to push CX boundaries in your organization.

Haven’t registered yet? There’s still time — secure your spot now!