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Jeff Woodland
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Frost & Sullivan Report: Evolving the Healthcare Contact Center
Employee Engagement
Customer/Digital Engagement
Research firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic.
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Part I: The Contact Center, Retail’s NRF Converge, and the Post-Pandemic Shopper
Events
Why were the words "Contact Center" not mentioned at the 2021 National Retail Federation's Converge conference?
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4 Post-pandemic Changes in Healthcare Communications
Customer/Digital Engagement
AI and Automation
The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.
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What’s Bugging Retailers in our Post-Pandemic World?
AI and Automation
There are new obstacles that every retailer must confront as the industry evolves.
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Will AI in Financial Services Hit Its Stride or Its Limit in 2025?
Five9 Blogs
Customer Experience
AI and Automation
Generative AI-powered technologies, like Five9 Genius AI, are transforming financial services. From major banks to credit unions, organizations are leveraging AI to enhance self-service, boost agent performance, and drive efficiency
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