Hannah Blackington

Today, Five9 announced that it has received the Metrigy MetriStar Top Provider award for Contact Center as a Service Platform (CCaaS) for the third year in a row, as published in Customer Experience MetriCast: 2024.

In an era where customer expectations are higher than ever, companies must prioritize building strong customer relationships to stay competitive and maximize revenue. It’s a transformative time for CX as companies continue to leverage innovative solutions and AI to enhance engagement, satisfaction, and loyalty.

At Five9, we believe that AI is not just a tool but a transformative force that drives the future of customer experience. Our commitment to innovation is unwavering as we empower businesses to deliver AI-elevated, personalized experiences that set new standards for excellence. This dedication to advancing AI and CX is why we are thrilled to be recognized by the 2024 A.I.

SXSW (South by Southwest) is one of the world’s most influential events, bringing together creative minds and thought leaders from diverse industries such as technology, entertainment, and retail. Held annually in Austin, TX, SXSW serves as a hub for innovation, where the latest trends and ideas are discussed.

In today's fast-paced world, businesses must leverage AI-driven customer experience (CX) solutions to meet rising customer expectations, drive revenue growth, and build lasting loyalty. Consumers demand fast, personalized, and seamless interactions, and companies that fail to adapt risk losing customers to competitors who embrace AI-powered engagement.