Five9 Wins 2025 Artificial Intelligence Excellence Award
March 25, 2025
In today's fast-paced world, businesses must leverage AI-driven customer experience (CX) solutions to meet rising customer expectations, drive revenue growth, and build lasting loyalty. Consumers demand fast, personalized, and seamless interactions, and companies that fail to adapt risk losing customers to competitors who embrace AI-powered engagement. By integrating AI into customer service strategies, organizations can automate routine tasks, enhance agent productivity, and deliver superior experiences that foster stronger relationships and long-term business success.
At Five9, we are committed to AI innovation, and we are proud to be recognized as an AI leader by the Business Intelligence Group’s 2025 AI Excellence Awards. Specifically, Five9 AI Agents has been named a winner in the Innovative AI Products category, and Five9 GenAI Studio was honored as a finalist. These new accolades follow Five9’s previous AI innovation recognition from the Business Intelligence Group for Five9 GenAI Studio as Best New Product for the 2024 BIG Awards for Business.
Advancing AI for exceptional CX
The Artificial Intelligence Excellence Awards celebrate companies, technologies, and professionals who are making significant strides in AI innovation. Winners are selected by an expert panel based on their creativity, impact, and measurable success in AI-driven solutions.
BIG AI Excellence Award winner Five9 AI Agents are an AI-powered solution designed to enhance customer interactions through intelligent automation. Using conversational AI, our AI Agents enables businesses to engage with customers in a natural, human-like manner across multiple channels. This technology helps organizations improve efficiency, reduce operational costs, and deliver seamless self-service experiences.
Five9 GenAI Studio, a finalist in the awards, empowers businesses to build and customize AI-driven customer engagement solutions quickly and effectively. By leveraging generative AI, GenAI Studio allows enterprises to develop, test, and deploy intelligent virtual agents, providing more personalized and efficient customer interactions. The recognition of both solutions underscores Five9’s leadership in AI-driven CX technology and our dedication to continuous innovation.
Recognition from industry leaders
“We are incredibly honored to receive this recognition from the Business Intelligence Group,” said Ajay Awatramani, Chief Product Officer, Five9. “This award is a testament to the dedication of our team and our mission to push the boundaries of AI, empowering businesses to deliver more personalized, efficient, and impactful customer experiences. We share this achievement with our customers and partners, whose innovation and commitment to excellence continue to inspire us as we shape the future of customer experience together.”
Russ Fordyce, CEO of the Business Intelligence Group, emphasized the importance of innovation in AI: "The AI industry is evolving rapidly, and it is through the efforts of companies like Five9 that we see real-world applications driving change. Their work exemplifies the kind of innovation and leadership that is shaping the future of artificial intelligence."
Looking ahead
This recognition fuels our commitment to developing cutting-edge AI solutions that transform the customer experience. As AI technology continues to evolve, Five9 remains dedicated to helping businesses create more meaningful and efficient AI-elevated customer experiences.
Learn more about Five9 and our award-winning AI solutions here.
