Taking Five9 Customer Success Services to the Next Level

At Five9, we believe customer success isn’t just about solving problems—it’s about empowering businesses to thrive. That’s why we’ve made it our mission to deliver comprehensive, responsive, and forward-thinking support services that help you unlock real business value.  

This commitment has earned us industry praise, including recognition of customer success as a key strength in the 2024 Gartner Magic Quadrant for CCaaS report. But at Five9, we don’t settle for “good enough.” We continuously evolve to deliver best-in-class solutions and support that meet the ever-changing needs of our customers.   

That’s why we’re excited to introduce five new Customer Success Services bundles—designed to simplify choosing the right level of Five9 support services for your business, both today and as you grow.  

Flexible, Scalable Support That Grows with You 

We’ve heard you. You love the flexibility of our à la carte customer success services—and that’s not changing. But many of you have also shared the need for a bundled, scalable support plan that grows with your business and adapts to unexpected challenges. 

We listened. 

Our new Five9 service bundles are designed to take the guesswork out of choosing the right support level. Whether you need basic technical assistance or a fully embedded strategic partner, these tiers ensure you get the guidance, expertise, and proactive support needed to optimize your Five9 support investment. 

What’s New with Five9 Support? 

Alongside our existing à la carte options, we’re introducing exciting new features that take customer success to a whole new level. Here are three standout additions: 

Case Manager – Your Dedicated Advocate 

A dedicated expert who works hand-in-hand with Five9 Technical Support to manage your technical requests. Your Case Manager ensures: 

• Faster case progression 

• Proactive updates on your support tickets 

• A direct escalation point to resolve issues quickly 

This means less time spent chasing updates and more time focused on delivering outstanding customer experiences. 

Interactive Success Webinars – Learn, Engage, and Grow 

Stay ahead of the curve with live, expert-led webinars that cover best practices, new Five9 features, and strategies for optimizing your Five9 solutions. These sessions offer: 

• Real-time insights from Five9 experts and industry leaders 

• Best practices and use cases to unlock maximize platform value 

• Interactive discussions with fellow Five9 customers 

Operational Insights – Data-Driven Support 

Gain enhanced visibility into your Five9 environment to uncover continuous improvement opportunities and optimize customer engagement. With real-time analytics and expert recommendations, you can fine-tune your contact center for peak performance. This feature delivers: 

• Actionable insights into customer interactions and agent performance 

• Tools to identify trends, inefficiencies, and areas for improvement 

• A data-driven approach to continuously refine your CX strategy 

Taking Customer Success to the Next Level 

At Five9, we believe customer success is more than just resolving issues—it’s about creating long-term value. Our Customer Success Managers don’t just offer support—they act as strategic partners, working with you to optimize your contact center, mitigate risks, and unlock real business outcomes. By blending expert guidance, operational insights, and best-in-class technology, we help you deliver exceptional customer experiences while driving measurable business impact.   

The future of CX is always evolving, and your business deserves a support model that keeps pace with your goals. With our new Five9 service bundles, we’ve made it even easier than ever to select the right level of support. So you can focus on what truly matters: delivering exceptional customer experiences. Ready to elevate your customer success?