Say Goodbye to Audio Latency: Five9 and Citrix’s Game-Changing Solution

Five9 is committed to delivering the best possible experience for our customers, especially when it comes to ensuring seamless communication in virtual desktop infrastructure (VDI) environments. We are excited to announce the next step in our strategic partnership with Citrix, leveraging their advanced UCSDK 3.1 within Five9 VDI to bring intelligent audio rerouting capabilities to our joint customers.

Solving Latency Challenges with Intelligent Audio Rerouting

One of the most common challenges faced by users in VDI environments is audio latency, especially when there is heavy strain on the Virtual Desktop Agent (VDA) server. Latency can significantly impact the quality of communication, leading to reduced agent productivity and, more critically, poor customer service interactions. The introduction of Citrix’s UCSDK 3.1 with the Five9 VDI solution addresses these issues by enabling intelligent audio rerouting, ensuring clear and reliable communication even under the most demanding conditions.

With the integration of this SDK, Five9 bypasses potential bottlenecks within the VDI environment, directly rerouting audio outside the virtual machine. This reduces the impact of server strain on audio quality, leading to a noticeable improvement in latency, clarity, and overall call experience for both agents and customers.

A Seamless Experience for All Citrix Users

This new functionality is available to all Five9 customers using Citrix, delivering enhanced audio quality, improved reliability, and a smoother overall experience. Whether you're running a contact center with hundreds of agents or managing a smaller operation, this integration ensures that your communications are uninterrupted so your service quality remains high.

Why This Matters for Your Organization

Maintaining high-quality communication is crucial for a seamless customer experience. Audio issues like latency can lead to misunderstandings, frustrated customers, and ultimately lost business. By partnering with Citrix and integrating the UCSDK 3.1 into our VDI solution, we’re taking a significant step forward in solving these issues, helping your teams perform at their best without the usual technical hiccups.

This collaboration is part of Five9’s ongoing commitment to innovation, enhancing our offerings so that our customers can leverage the latest technology to drive real improvements in their business operations.

Looking Ahead

With the release of this new functionality, we're confident that our customers will experience immediate improvements in their communication processes. This is just one example of how Five9 is dedicated to ensuring that our solutions continue to meet the evolving needs of businesses worldwide.

Stay tuned for more updates on this partnership and other exciting innovations from Five9. We’re committed to equipping  our customers with the tools they need to thrive in an increasingly virtual world.  

To further explore the capabilities offered through this new partnership, check out Citrix’s blog post here.