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Trailblazing the AI Frontier: Five9 and Salesforce's Prelude to Dreamforce Part 1

Dreamforce 2024, the premier AI event of the year, is taking over downtown San Francisco from September 17-19. As the world’s largest and most trusted gathering on AI, Customer Relationship Management, and digital transformation, Dreamforce is where visionaries and innovators come together to reimagine the future of business. At Five9, we’re thrilled to help sponsor yet another year of Dreamforce, and we’re particularly excited to share the dreamy AI solutions we’ve been developing to transform CX.
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Tailoring Generative AI: Making AI Work for Your CX 

The Five9 Genius AI process has four steps: 1. Listen, 2. Analyze, 3. Tailor, and 4. Apply. Each of these phases is accomplished through a combination of technologies in the Five9 Intelligent CX Platform, and our experts help customers use these technologies to accomplish their goals. The part of this process that I am most excited about is Tailor.
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The 6 Logical Steps to Data Migration

As an on-premises enterprise contact center manager/supervisor/CEO, does “data migration” make you think “not an option?”  

We understand. Moving vast amounts of data while maintaining data consistency and integrity is a highly technical process that requires meticulous planning, communication, execution, and support.  

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Beta Sign-Up: Five9 and ServiceNow Next-Gen CRM Integration

Share the news of Five9 starting to accept customer sign-ups for real-time transcription to power the ServiceNow Now Assist beta program.
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Five9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis

Learn more about what Five9 can do for healthcare organizations. Get the link for the whitepaper, "Healthcare Anywhere: Deliver Next Generation Healthcare Experiences" to learn how to create connected experiences with patients and members by integrating your cloud contact center with your CRM, UC, and other key systems, and read more in this blog!
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Benefit from Five9 Certification on ServiceNow Tokyo Release

Five9 and ServiceNow are delighting customers with amazing service experiences.
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The Contact Center Market Continues to Recede from On-Premises Systems

The market is seeing the inevitable retreat from premises-based systems in both number and the investments made in them – all while the cost to keep them working increases.
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Understanding Private and Public Cloud

Plan your migration to a best in class, trusted hybrid CCaaS (cloud Contact Center as a Service) provider like Five9.
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Boost Your Nonprofit Success with a Cloud Contact Center

Move your nonprofit to a Five9 cloud contact center to improve your donor, volunteer, and staff experience
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Accelerating Partner Success with a Greater Investment in Certification

Enabling and empowering partners has always been at the foundation of the Five9 Global Partner Program and where Five9 continues to invest.
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