Benefit from Five9 Certification on ServiceNow Tokyo Release

There’s good news for organizations using Five9 and ServiceNow.  

Recently introduced, the Now Platform® Tokyo release from ServiceNow is designed to help accelerate business innovation and supercharge customer and employee experiences for organizations, with an enhanced set products and solutions. As a long-standing strategic partner with ServiceNow, we continue to invest in our integrations to help you and our future clients optimize contact center solutions. Earlier this year, we announced certification for the Now Platform San Diego Release, and today we’re excited to announce our certification on Now Platform Tokyo.  

What does Tokyo Certification mean and how does it benefit my organization? 

Working alongside the ServiceNow product teams, Five9 has tried and tested the “Five9 Adapter for ServiceNow” to ensure customers reap the benefits of all the new Tokyo release functionality. Simply upgrade your ServiceNow instance to the latest Tokyo release without having to contact or involve the Five9 team. 

With new ways to boost manager and admin experiences, supercharge intelligence and trust, and accelerate value, our joint customers can simply update to the new Tokyo release. The Five9 Adapter will continue to work seamlessly within ServiceNow, helping you utilize the power of real-time customer data to drive greater business results.  

“Five9 is excited to align and innovate with ServiceNow,” said Scott Black, RVP Business Development. “This new certification is validation from ServiceNow that our work has been tested and is ready for large scale enterprises.  It ensures a stable and seamless upgrade path to our joint GSI and channel partners.” 

“Our ServiceNow Tokyo platform release gives customers exactly what they need in this moment—new solutions that deliver immediate value, are easy to implement and use, and help them do more with less,” said CJ Desai, chief operating officer at ServiceNow. “Now is not the time to experiment. A platform for digital business is the only way to create great experiences, drive new business value, and accelerate transformation so organizations can focus on growth in our digital first world."

“Five9 and ServiceNow continue to strengthen the partnership with this latest Now Tokyo certification,” says Dibyendu Roy, Director of Product Management at Five9. “We have been engaging in product deep-dive sessions to help build the next phase of our roadmap and ensure we are providing the best-in-class solutions for our joint customers to boost engagement and improve productivity across their customer and employee experiences."   

We stay up to date with our partners’ latest updates, which enables our technology partners and prospects to be more successful. Our integration helps customers quickly optimize their investments and roll out solutions for the contact center.  

Want to learn more about Five9 ServiceNow solutions and how we make CX work for real life? Visit www.five9.com/servicenow.