Sehen Sie sich eine Demo von Five9 Workflow Automation an, um herauszufinden, wie es Ihrem Unternehmen helfen kann
Mit Five9 Workflow Automation können Sie Ihr Five9 Virtual Contact Center mit anderen Geschäftssystemen verbinden, indem Sie Informationen aggregieren, umfassende Ansichten von Daten und Leistung bereitstellen und anspruchsvolle, plattformübergreifende Workflows automatisieren.

Metrigy evaluated 19 WFO providers as part of its global 2021-22 Workforce Optimization and Engagement research study. The research firm analyzed data and qualitative commentary on adoption, drivers, technology partners, costs, and business success across a variety of WFO areas.

Omdia Names Five9 a Leader

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Solution, 2020-21

The Contact Center Workforce of the Future

An ICMI Executive Summary, Sponsored by Five9

Digital Workforce Optimization

Evolving the Live-Agent Model Using Intelligent Virtual Agents

All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.

All capabilities of the Premium Bundle plus WFO capabilities to manage and motivate onsite or remote teams.

All capabilities of the Core Bundle plus omnichannel support and essential quality management.

All the essential tools your teams need to operate a best-in-class inbound, outbound or blended global center.

Easily integrate with leading CRM solutions.