Branchenexperten und vielfältiger Fokus

Mike Burkland

Chief Executive Officer

Mike Burkland is the CEO and Chairman of Five9. He originally joined Five9 as CEO in January 2008 and held the position for nearly 10 years. Mike established the vision and strategy for Five9 to become one of the leading providers of cloud contact center software for the enterprise market, built an organization that is known for its operational excellence and exceptional culture, led the company through its IPO in 2014 and scaled Five9 into one of the fastest growing public companies in the CCaaS space. He was also honored with the Ernst & Young Entrepreneur of the Year award for Northern California in June 2017. In December 2017 Mike transitioned from CEO to Chairman after being diagnosed with cancer. Under Mike's leadership for nearly 15 years as both CEO and Chairman, Five9 has scaled from an 80-person company to a 2,000-person company. He returned to the CEO role effective November 2022 and is excited to be back on the field with the Five9 team.

Before Five9, Mike was the CEO of several enterprise software and cloud companies in market segments ranging from systems management and content management to security and CRM. Earlier in his career, he held various positions at Oracle and BMC. Mike holds MBA and BA degrees from the University of California at Berkeley.

In Mike's view, business is the ultimate team sport. Building a successful company is analogous to building a winning sports franchise. It requires top talent, the right playbook and great team chemistry. 

Andy Dignan

President

As President at Five9, Andy brings a dynamic blend of operational expertise and strategic vision to drive growth and enhance customer value. Leading sales, partnerships, channels, services and customer success, he ensures that all revenue-generating functions work seamlessly to deliver exceptional customer experiences.

Andy has spent his entire career in the CX space. Andy is skilled at developing solutions that create positive business outcomes. He has a deep understanding of the technology landscape and is considered an industry expert in the Contact Center & Collaboration industry.

Prior to Five9, Andy was the Global head of Collaboration & Contact Center GTM at Cisco Systems, responsible for 5.5B in annual revenue. Prior to Cisco, Andy led the Collaboration & Contact Center at CDW, taking the business from 300M to 700M in revenue.

Barry Zwarenstein

Chief Financial Officer

Barry Zwarenstein has more than 35 years of financial leadership in the technology industry. Barry is responsible for the company's financial planning and operations. In 2019, Barry was awarded the Bay Area CFO of the Year Award for the small to medium public category.

Barry has been the CFO of several companies: He's managed three successful IPOs (Five9, VeriFone and Logitech), and played a significant role in the sale of SMART Modular Technologies to Silver Lake Partners for $635M and the sale of Acuson to Siemens Health Care for $700M. Barry was also CFO of Iomega Corporation and Mellanox Technologies. Barry holds a Bachelor of Commerce from the University of Natal, South Africa and an MBA from the Wharton School of Business, University of Pennsylvania.

Barry's philosophy is to take a broad approach to the role of CFO and become an effective business partner across the entire organization. Barry's approach is to keep shareholders adequately informed, ensure sufficient funding, drive process improvements, and report accurate and timely financial information. A key element that connects these roles are in-depth, contextual analyses about all aspects of the business; something that is easily accomplished in a cloud company like Five9 since there is an abundance of consistent and coherent data. He also believes it is essential to have best-in-class, scalable, and integrated systems, as well as a strong, seasoned finance team.

Panos Kozanian

Executive Vice President of Product Engineering

Panos Kozanian is the Executive Vice President of Product Engineering for Five9 and is responsible for all technology operations and security. Panos is a seasoned executive with a proven record of executing technology, process, and cultural changes while managing efficiency and scale across global teams.

Prior to Five9, Panos spent 14 years at Cisco where he led the Webex platform team composed of DevOps, SRE, Data Center Operations, SysOps and Cloud Engineers with responsibility for the productivity, reliability, and operating budget of over 3000 developers. Under Panos' leadership, Webex scaled to four times its pre-pandemic usage - helping enable the business continuity for 85 percent of all Fortune 500 companies.

Niki Hall

Chief Marketing Officer

Niki Hall is Chief Marketing Officer of Five9, the provider of the Intelligent CX Platform, where she leads a world class marketing team and serves as a co-lead of the company’s global go-to-market strategy. Hall’s focus is on all areas of B2B marketing, including demand generation, partner marketing, product marketing, field enablement, branding, corporate communications, analyst relations, channel marketing, marketing analytics, and events.

With over 20 years of experience in technology marketing, Niki has established and grown business market positions by developing clear, differentiated positioning while building and extending value, increased awareness, and driving demand and market differentiation. Niki has a strong track record in delivering global growth and operational efficiencies for some of tech’s largest companies, including Cisco, Five9 and Poly. Her unique approach and management style landed her on INSIDER’s list of 19 exec shaping the future of marketing technology. Prior to Five9, Niki was CMO at Contentsquare, and Selligent Marketing Cloud.

Tricia Yankovich

Chief People Officer

As the Chief People Officer, Tricia heads up the Global HR team at Five9 and has been with the company for a total of 4 years. Tricia is a seasoned HR professional with over 20 years in HR roles across multiple industries with an emphasis in software.

Prior to Five9, Tricia held leadership and HR roles at McGrath RentCorp, Remedy Software and Informix Software. Tricia is a trusted and respected leader with experience collaborating with leadership and stakeholders to drive performance through strong partnerships and a deep understanding of the company, employees and culture.

She is passionate about unlocking and developing talent within the organization to increase employee engagement and drive success. Tricia completed her bachelor’s degree in Management from Golden Gate University.

Matt Tuckness

Executive Vice President of Sales and Customer Success

As Executive Vice President of Sales and Customer Success, Matt oversees Five9’s sales strategy and customer outcomes, driving growth and operational excellence. With over a decade at Five9 he has helped shape the sales organization, most recently spearheading the AI sales team. Matt’s tenure is marked by a proven track record of building high-performing teams, refining sales processes, and prioritizing customer success. His strategic vision and leadership have been instrumental in positioning Five9 as a market leader.

Ajay Awatramani

Chief Product Officer

Ajay Awatramani is the Chief Product Officer of Five9. He enjoys the art of building products that customers love! Ajay was recently an Entrepreneur in Residence at Storm Ventures advising on investments in Artificial Intelligence. Ajay has built his career in a variety of GM and Product/ Tech leadership roles in Enterprise SaaS companies including Marketo, Adobe, Cornerstone On Demand, Oracle and Siebel Systems. Ajay serves on private company boards and is an active investor/advisor.

Ajay completed his Masters in Computer Science at the University of Southern California, and his Bachelors in Computer Engineering at the University of Bombay.

Tiffany Meriweather

Chief Legal Officer

Tiffany N. Meriweather is the Chief Legal Officer and Corporate Secretary at Five9, responsible for leading the legal and compliance function and supporting growth of the business. Tiffany is a dynamic, commercial minded executive with over 15 years of experience as a trusted legal and compliance leader, thought partner and strategic advisor to domestic and global enterprises. She brings to Five9 expertise in overseeing legal, compliance, risk and employee relations at both established public and private companies, as well as high growth start-up companies. Her career has been marked by leading transformational corporate and business transactions, driving commercial outcomes and minimizing risks with a focus on operational and organizational excellence.

Prior to joining Five9, she most recently served as SVP, General Counsel and Corporate Secretary of Guitar Center, Inc., overseeing the legal and compliance function of the leading retailer of musical instruments, lessons, repairs, and rentals in the U.S. Prior to Guitar Center, she served as the Chief Legal Officer and Corporate Secretary of Enjoy Technology, Inc. (NASDAQ: ENJY), a mobile retail and technology company where she successfully led the Company’s IPO and subsequent asset sale.

Tiffany has also served as Senior Vice President, Legal and Assistant Secretary at Clear Channel Outdoor (NYSE: CCO), and as Vice President, Counsel, Corporate and Securities at CBS Corporation (NASDAQ: PARA). Previous to CBS, she spent nearly 9 years as a corporate attorney at Skadden, Arps, Slate, Meagher & Flom LLP where she represented clients in a variety of industries in connection with complex M&A, securities and financing transactions and provided general corporate advice. Tiffany received a Bachelor of Arts degree with a double major in Psychology and Political Science from Emory University, and a Juris Doctor from Columbia Law School.

Jonathan Rosenberg

Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company's technology strategy. He received his bachelor's and master's degrees from MIT and holds a PhD in electrical engineering from Columbia University.

In 2002 he was named one of the most innovative young technologists in the world by Technology Review magazine. He also was named a "Top Supergeek" by CRN and won a Pulver Von Pioneer award for contributions to the VoIP industry. In 2015 he was presented with the Ohio University Strowger Award for transformational innovation in the Telecommunications industry.

James Doran

Executive Vice President of Strategy & Operations

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company's growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

Prior to Five9, James was Vice President of Strategy & Operations for Cisco's Collaboration division, where he led the business transformation to subscription, inked alliances with SalesForce, Apple, IBM and Google and drove the merger and acquisition agenda to include Broadsoft, Mindmeld and AppDynamics. James also held a variety of executive positions at Symantec, worked in strategy consulting, with successful start-ups, and served on staff for both the White House and Capitol Hill.

James received a BA in Economics from the University of Notre Dame and an MBA from the Thunderbird School of Global Management.

Ashish Koul

EVP and General Manager, Acqueon Business Unit

As EVP and General Manager of the Acqueon Business within Five9, Ashish Koul leads the charter to grow the Revenue Execution Platform business for the company. Prior to the acquisition by Five9, Ashish was the Founder and CEO of Acqueon and led its growth from inception to becoming a leading revenue execution platform in the industry. 

Ashish is a dynamic business executive, AI innovator and entrepreneur with over 20 years of experience in driving growth for global companies in the enterprise SaaS and technology services sectors. He excels in building high-performing, growth-oriented platforms, and teams across various industries, including Banking & Financial Services, Retail, Healthcare, Utilities and Business Services. Ashish has a proven ability to collaborate effectively with diverse boards, venture capital and private equity firms, establishing enduring partnerships with management teams, global enterprise clients and partners that have resulted in significant top-line and bottom-line growth for the businesses.

Ashish possesses strong expertise in the areas of customer experience, revenue orchestration, automation, and conversational & generative AI. Ashish also advises various founders and CEOs of growth stage companies in the CX space.

Ashish completed his education from Birla Institute of Technology and Science (BITS, Pilani) in India with a specialization in Information Systems and General Management.