Five9 Blog

Last week, our team gathered in Nashville, Tennessee for the annual Telarus Partner Summit to immerse ourselves in education sessions, connect with industry peers, and highlight the latest Five9 Genius AI capabilities. Between keynote addresses, thought leadership sessions, and country music, we were thrilled to receive three awards: 

1. Top CCaaS Provider

With every CX software vendor talking about AI, it is becoming increasingly hard to understand the differences between them. Here at Five9, we believe our differentiation lies with our unique end-to-end process – called the Genius AI Process – which you can read more about here.

Deciding which customer experience (CX) platform to use is a significant decision for your company. Additionally, considering how to leverage AI to enhance customer interactions can make this decision even more challenging. The result: AI initiatives face significant hurdles and high abandonment rates.

In an era where customer expectations are higher than ever, companies must prioritize building strong customer relationships to stay competitive and maximize revenue. It’s a transformative time for CX as companies continue to leverage innovative solutions and AI to enhance engagement, satisfaction, and loyalty.

We're proud to announce that Kelli McMillan, Five9 Director of Channel Sales, is among the honorees included on the 2024 CRN Inclusive Chanel Leaders list. The list recognizes over 100 individuals across the channel who are dedicated to building an inclusive culture where everyone can thrive and reach their full potential.

In the rapid pace of today's world, customer experience (CX) has evolved into a complex, multi-faceted challenge. Contact center agents are tasked with resolving numerous issues quickly and effectively, all while maintaining high levels of customer satisfaction. As businesses strive to meet these increasing demands, the role of artificial intelligence (AI) and automation in enhancing customer service has become crucial.

In today's hyper-competitive business landscape, where consumer expectations are at an all-time high, the ability to deliver exceptional customer experience (CX) isn't just a goal — it's a necessity for survival. Businesses that fail to adapt may face challenges in keeping up with evolving consumer needs, potentially impacting their market presence and growth trajectory.