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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Enabling Trailblazers Leading the Way in Cloud Contact Center

During Dreamforce 2018, September 25-28, Five9 will be announcing four Five9 customer trailblazers. Trailblazers will be notified the week before Dreamforce and announced during Dreamforce, September 25-28.
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Five9 Leading the Way at Dreamforce 2018

Each year Salesforce ups the ante, and Dreamforce gets bigger, bolder and brighter. This year is no exception and Five9 has tons of exciting events for you to attend.
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[Webinar] How to Pair Your Contact Center and UC Solutions (And 3 Big Reasons Why You Should)

Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer?
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Summer Series: Evolution of the Contact Center Wrap-Up [Part 5]

They say all good things must come to an end – and our summer series is no exception. Thank you to everyone who has journeyed with us over the last four weeks as we reflected on the contact center of the past, present, and future.
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Summer Series: AI and the Contact Center of the Future [Part 4]

Artificial Intelligence can be a game changer by taking the burden off the customer, enabling an amazing experience. AI is here – and soon will transform every part of the contact center.
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Summer Series: Cloud and the Contact Center [Part 3]

“Cloud” continues to be one of the top buzzwords we hear in technology. Cloud computing, cloud-based solutions, cloud applications – it’s all about the cloud and the contact center is not immune.
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Class of 2018 Interns: Summer in Review

I was lucky enough to catch up with my fellow summer interns and reflect on the last 12 weeks at Five9 headquarters. Here's a look at what we've been up to.

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