Another year, another round of Five9 milestones to celebrate! As 2019 comes to a close, we can’t help but look back at all the accomplishments we have achieved in the past year.
When contact center executives and IT leaders start vetting cloud contact center solutions, it’s only a matter of minutes before someone asks where we are placed on the Gartner Magic Quadrant. And, that’s no surprise to anyone in the industry.
Key performance indicators, also known as KPIs, enable companies to make smart business decisions and to gauge how their business is executing on their goals. As technology advances and consumer expectations evolve, it is crucial that companies are measuring the “right” KPIs impacting customer experience and satisfaction.
The role of the contact center is crucial for businesses. In today’s digital economy, for many companies the only time a consumer engages with them is through the contact center which has become the front door and face of the business. Customer service agents are now responsible for their brand’s customer experience as fewer and fewer consumers engage face-to-face with an employee in a store or branch.
It’s no surprise here at Five9 that 2018 has been a year of celebratory milestones. And it’s not over as we’re also adding some more award wins to our portfolio.
