Gartner® Names Five9 a Magic Quadrant Leader™ See Why
Five9 has acquired Acqueon Learn More
Join us in Barcelona at CX Summit 2024! Register Now

Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Placeholder image

[PODCAST] 2020: Customer Experience and the Contact Center

The contact center is the front door to every eCommerce business. And, you typically only get one chance to answer that door with a fantastic experience or risk losing that customer for good.
Placeholder image
Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Placeholder image

[PODCAST] 2019: The Year of Growth, Human Experience, and Industry Redefining Technology w/ CEO Rowan Trollope

It’s a common frustration for any customer who just can’t seem to make their way through an outdated maze of AI to reach a real human for help.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Placeholder image

#MovingDay

Moving to the cloud isn’t a question of if but when. When your #MovingDay comes, trust Five9.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Placeholder image

Aragon Research Recognizes Five9 with “Innovation Award” in the Intelligent Contact Center Category for the Second Year in a Row

Another year, another round of Five9 milestones to celebrate! As 2019 comes to a close, we can’t help but look back at all the accomplishments we have achieved in the past year.
Placeholder image
Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Placeholder image

[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.
Placeholder image
Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Placeholder image

[LIVE WEBINAR] 5 Contact Center Predictions That Will Impact 2020

As 2019 draws to an end, it is evident that consumers are demanding better customer service than ever before.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Placeholder image

Don’t Let Your Customers Wait On Hold

My experience with customer support, a family death, and realizing the CX industry has a long way to go.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

View Demo Icon

View Demo
Get a Quote Icon

Get a Quote
Chat Icon

Chat