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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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OPGs to Hipsters: Enterprise Connect 2018 Recap

I just spent the last week in Orlando, Florida at Enterprise Connect, meeting with Five9’s great customers, our partners, industry analysts, as well as my industry colleagues.
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Niki Hall Chief Marketing Officer
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Five9 Partner Success: Master Agent TBI Delivers Using the Five9 Platform

TBI has partnered with Five9 to deliver the cloud predictive dialer platform, agent desktop, campaign technology, local presence technology, chat and more.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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20 Tips For Successful Chat and Email Implementations, And Key Omnichannel Facts

Here are 20 tips for chat and email, and a few industry omnichannel facts to keep in mind for implementation.
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Danny Wang Director of Product Management

There is good in this world. I am out there to find it every moment of every day being a husband, dad, runner, christian, and Director of Product Management at Five9.

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10 Things To Do With Five9 at Enterprise Connect 2018

If you are attending the conference and expo at the Gaylord Palms, here are 10 things you can do with Five9 at Enterprise Connect 2018.
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Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

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Congratulations Wendell Black! 2nd Consecutive Year Winning CRN’s Channel Chief Award

Wendell Black, VP Global Channel & International Business, Five9 has been recognized in this year’s CRN Channel Chief list for the second consecutive year.
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Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 2]

Sheila McGee-Smith presented at the Five9 2018 Sales Kickoff discussing her insights about the contact center industry and the upcoming forecast for this year.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 1]

McGee-Smith recently spoke at the Five9 2018 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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