Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[PODCAST] 3 Trends to Watch in the Travel Personalization Industry w/ Mark Jordan and Richard Crowther

Customer/Digital Engagement

With our modern on-demand mentality, it’s sometimes difficult for travel websites or apps to give us exactly what we want. As travel service providers, we want to customize the user’s experience as much as possible, but also keep the cost down.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

The Importance of Empowering Your Contact Center Agents

Your agents ARE your customer experience. It’s as simple as that. For customers, the agent helping them often makes or breaks their customer experience.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

[PODCAST] What You Need to Know About Latin America’s Cloud Technology Landscape w/ Raphael Spinelli

Cloud

Latin American countries tend to be 4 or 5 years behind developed regions in adopting new technology. Nonetheless, there is a growing interest in improving customer experience through cloud services. Raphael Spinelli, CEO of Optimi Solutions, fills us in on the current landscape of cloud tech in Latin American countries.

Five9

[PODCAST] Why You Should Consider a Customer Advocacy Program w/ Cindy Seto

Five9

What exactly is customer advocacy? It can be a little difficult to define.

Five9

Do You Need To Change Your Mindset When Working For A Global Company?

Five9

I have been with Five9 now for 3.5 years and can say I have never had a boring moment. Helping the company grow from a US-centric business to a global player has been one of the highlights in my career. Today, I am sharing my top six tips for working for a global company:

Sabine Winterkamp Vice President of International Marketing

5 Customer Experience Pitfalls to Avoid w/ Darryl Addington

Customer/Digital Engagement

There are a lot of places your CX strategy can fall short. Many times, the success of your organization can teeter on whether you address potential CX pitfalls or not. Lucky for us, Darryl Addington, the Director of Product Marketing at Five9, lays out 5 CX pitfalls to avoid.

Five9

Class of 2019 Interns: Summer in Review

Five9

As summer comes to a close, our interns are preparing for their fall schedules and heading back to university. Below our Class of 2019 interns are sharing their highlights from their time at Five9:

Five9

Five9 Blog

[PODCAST] 3 Trends to Watch in the Travel Personalization Industry w/ Mark Jordan and Richard Crowther

The Importance of Empowering Your Contact Center Agents

[PODCAST] What You Need to Know About Latin America’s Cloud Technology Landscape w/ Raphael Spinelli

[PODCAST] Why You Should Consider a Customer Advocacy Program w/ Cindy Seto

Do You Need To Change Your Mindset When Working For A Global Company?

5 Customer Experience Pitfalls to Avoid w/ Darryl Addington

Class of 2019 Interns: Summer in Review

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