Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

The Future of Customer Engagement in Financial Services

Events

With the Digital Revolution continuing in the financial sector, customer expectations are now higher than ever. With so many options available at their fingertips, maintaining flexibility and keeping a competitive advantage has become top priority for companies.

Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 2

Cloud

In Part 1 of our Reasons to Move to the Cloud Series, we covered the first five of our ten unsurprising reasons you need to move your contact center to the cloud. Let’s be honest – we didn’t share anything groundbreaking. They were all pretty much table stakes in cloud tech. These next five benefits are unsurprising, but are particularly relevant to contact center:

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Five9 CFO, Barry Zwarenstein, Wins 2019 CFO of the Year Award

Five9

Please join us in congratulating Barry Zwarenstein for being named the 2019 Bay Area CFO of the Year for the small to medium public company category!

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope, Part 2

AI and Automation

On today’s episode of That’s Genius! podcast, Michael Rose continues his interview with Five9 CEO, Rowan Trollope, as they discuss what the future holds for the contact center in an increasingly automated world.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Join us at the Zendesk Showcase in London

Events

The Zendesk Showcase lands in cities across the globe to bring customer experience leaders together, and on June 12th we will be heading to London. In just one day, Zendesk will share great conversations, product updates, and stories from innovative brands.

Sabine Winterkamp Vice President of International Marketing

Five9 at CCW Vegas ’19!

Events

Five9 is excited to announce that we are heading to CCW Vegas at the end of June to celebrate 20 successful years of groundbreaking industry growth and innovation! Below we are sharing everything we have in store for #CCWVegas19:

Five9

[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

AI and Automation

When you think “contact center,” you probably think of static scripts. And being put on hold. But all that is about to change.

Five9

Five9 Blog

The Future of Customer Engagement in Financial Services

5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 2

Five9 CFO, Barry Zwarenstein, Wins 2019 CFO of the Year Award

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope, Part 2

Join us at the Zendesk Showcase in London

Five9 at CCW Vegas ’19!

[PODCAST] How AI Will Provide the Ultimate Contact Center Experience

Call 1-800-553-8159 to learn more about Five9