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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Brings the Customer Love to Enterprise Connect 2019

This year Five9 is pulling out all the stops for Enterprise Connect! If you want to be a part of the excitement, join us at one of our many #EC19 events.
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The Real Disruptor: A Customer-Centric Approach

A customer-centric company is more than a company that provides a good service. From the first interaction with your brand to the post-purchasing stage, customer-centricity means providing a great experience throughout. It is recognizing the behavior of customers, their needs and ensuring the entirety of your business is focused on meeting them.
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[Webinar] Improving the Customer Journey with Workforce Optimization

On Tuesday, March 5th at 11 a.m. PT, I will be joined by Donna Fluss, President at DMG Consulting. We’ll be taking a deep dive into the latest and greatest WFO modules and trends that you can implement to help improve your WFO strategy.
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Why an Integrated Contact Center is Critical for Customer Experience

Talking about improving your customer experience is meaningless if you don’t have appropriately integrated systems and applications to deliver the experience. Your agents need contact center, CRM, WFO, and UC/collaboration integrated in order to deliver world-class customer service.
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What if RDR2 Arthur Morgan was a Call Center Representative?

What if Arthur Morgan was a call center agent and how could Five9 help improve his moral meter? Could Arthur ever recover and become an upstanding citizen like Jim Milton in the epilogue? Let’s take a sample call to show how and where Five9 could help improve Arthur’s moral meter.
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People Fall in Love with People

People love people. It’s really that simple. You might love your job, your videogame, or even your bed, but you don’t celebrate those types of things on February 14th.
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Wendell Black: 3 Time CRN Channel Chief Honoree

Please join me in three cheers for Five9 Vice President of Global Channels and International Business, Wendell Black! CRN has named Wendell to its prestigious list of 2019 Channel Chiefs, a list that includes the top IT channel leaders in the world. Wendell is no stranger to the Channel Chiefs list as 2019 marks his third year in a row being recognized!

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