Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers

Five9

Aragon Research released their first ever Globe for Intelligent Contact Centers! I am proud to share that Five9 was named a “Leader” and received the highest ranking position on the ‘Strategy’ axis.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Why Haven’t You Moved Your Contact Center to the Cloud?

Cloud

To get all the benefits outlined in the Aberdeen survey results and much more, you have to have an intelligent contact center. The first step to creating an intelligent contact center is quite obvious – you’ve got to move to the cloud.

Peter Milligan Senior Product Marketing Manager

[PODCAST] The 2 Questions You Must Ask Yourself Before Launching Any AI Product

AI and Automation

What’s the strategy? A simple, but unmissable question for every product launch.

Five9

[PODCAST] Outstanding Customer Experience Is Way Simpler Than We Make It Out To Be

Five9

Have you turned the “customer experience” into complex calculus? When it should really be more like 2nd grade math? Maybe even simpler?

Five9

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

AI and Automation

Is your AI intuitive enough that customers actually look forward to engaging with your call center? If not, don’t worry. They will be--it’s only a matter of time.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

What Drives Brand Loyalty?

Customer experience has been increasing in importance across the business landscape for the past decade. It’s no longer enough to have a phenomenal product or service – the experience customers encounter along their journey has become paramount.

Ryan Kam Chief Marketing Officer

Ryan Kam is chief marketing officer at Five9, responsible for stewardship of the Five9 brand, and all aspects of marketing. Ryan is a passionate marketing leader who has elevated some of tech’s most storied brands, grown and managed industry leading award-winning marketing teams.

[WEBINAR] Practical Ways to Boost Agent Morale

Employee Engagement

Is agent morale a top challenge for your team? Providing extraordinary customer experience can be tasking to the most experienced agent. Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle.

Five9

Five9 Blog

Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers

Why Haven’t You Moved Your Contact Center to the Cloud?

[PODCAST] The 2 Questions You Must Ask Yourself Before Launching Any AI Product

[PODCAST] Outstanding Customer Experience Is Way Simpler Than We Make It Out To Be

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

What Drives Brand Loyalty?

[WEBINAR] Practical Ways to Boost Agent Morale

Call 1-800-553-8159 to learn more about Five9