Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

When Is Too Much Technology Bad?

AI and Automation

With artificial intelligence taking the forefront of most industries, what is next? Will there be a time when too much technological innovation is bad?

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

The 1800 Pack Rat Customer Experience

Cloud

In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

Customer/Digital Engagement

Customers want to communicate with you anytime, anywhere, and over the channel of their preferred choice. They expect you to know them – their services, their needs, and their preferences. Meeting these heightened expectations requires an Intelligent Contact Center that allows you to deliver personalized experiences that build your brand and transform customer experience into customer love.

Five9

How Important is Workforce Optimization?

Employee Engagement

When companies first launch their business, they are often too wrapped up in startup mode to foresee the needs of business at scale. At some point the inefficiencies of working without formal tools to effectively manage their workforce start to make themselves known and companies realize there are easier ways to work that can also transform the customer experience.

Peter Milligan Senior Product Marketing Manager

Verint Names Five9 its Cloud Partner of the Year

Cloud
Five9

Five9 is proud to share that Verint has named Five9 its Cloud Partner of the Year. The annual recognition honors one Verint partner for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.

Five9

Five9 Seals Partnership with IP Dynamics

Five9

Five9 is proud to announce that we have formed a strategic partnership with IP Dynamics GmbH, an independent and global IT company, to bundle our strengths and expand in German markets.

Sabine Winterkamp Vice President of International Marketing

At Five9, We’re Excited about Agent Assistance!

AI and Automation

This week marks a real milestone in the application of Artificial Intelligence (AI) to the modern contact center. On stage at Google Next, and on the show floor, Salesforce is showing off the three-way integration between Google’s Contact Center AI product, Five9, and Service Cloud.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Five9 Blog

When Is Too Much Technology Bad?

The 1800 Pack Rat Customer Experience

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

How Important is Workforce Optimization?

Verint Names Five9 its Cloud Partner of the Year

Five9 Seals Partnership with IP Dynamics

At Five9, We’re Excited about Agent Assistance!

Call 1-800-553-8159 to learn more about Five9