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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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My Highlights from Oracle Modern CX 2017 - This Year Vs. Last Year

Customer Experience topics were discussed last week while I was at Oracle Modern CX Conference
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When it Comes to AI in Customer Service, Humans Still Reign Supreme

Artificial Intelligence (AI) is making headlines as the hottest technology on the market for businesses. Many organizations are seeking
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Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

What can AI do? What can't it do? AI today falls into a sort-of catchall. Truthfully, AI is in a blank slate mode. The programs today can reach almost
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Answers to the AI Questions You’ve Been Too Afraid to Ask [Part 1]

Worried about the recent surge of artificial intelligence (AI), Chatbots and our impending botnet overlords? No need. Our sophisticated future tech is here
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Could Congress Force Call Centers to Stay in The US?

Last month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas. The United States Call Center Worker and Consumer Protection Act of 2017 would make certain offshoring call center companies ineligible for grants or guaranteed loans from the government.
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Real-Time Resolution for the Modern Contact Center

How can businesses provide a great customer engagement experience that lets customers know that they are truly valued and that their time is respected?
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How AI Could Get It Wrong for CX

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?

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