Gartner® Names Five9 a Magic Quadrant Leader™ See Why
Five9 has acquired Acqueon Learn More

Colin Shaw

Placeholder image

How AI Could Get It Wrong for CX

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?
Placeholder image
Colin Shaw
Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.
 
Follow Colin Shaw on Twitter @ColinShaw_CX.
Placeholder image

When it Comes to AI in Customer Service, Humans Still Reign Supreme

Artificial Intelligence (AI) is making headlines as the hottest technology on the market for businesses. Many organizations are seeking
Placeholder image
Colin Shaw
Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.
 
Follow Colin Shaw on Twitter @ColinShaw_CX.

Call 1-800-553-8159 to learn more about Five9

View Demo Icon

View Demo
Get a Quote Icon

Get a Quote
Chat Icon

Chat