Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Cloud Contact Center Growth & Trends in EMEA w/ Sabine Winterkamp

Cloud

Is your business still avoiding the switch to the cloud? There are a few things you should know if you’re on the fence.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

The Importance of Humanising the Customer Interaction

I know you’ve heard the phrase “get into your customer’s brain” way too many times. So many times, that it actually sounds to you more like a cliché than something you’d actually be able to do.

Andra Marin Marketing Programs Manager - EMEA

Making a First Contact New Year’s Resolution

If the term or metric in and by itself isn’t a good enough reason to kick off the New Year with a blog on “First Contact Resolution,” check out a few core stats to see how important this metric is within the contact center.

Five9

Continuing the Conversation in 2020

During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.

Five9

Create a Culture of Continuous Improvement with Gamification

Continuously increasing efficiency in the call center can be a challenge. Consistent efficiency improvement can be obtained with a magic trick – the magic of competition.

Brian Spraetz Senior Product Marketing Manager

[PODCAST] Prioritize People and Humanize Your Business w/ Nick Delis

Five9

How many nights a year do you stay in a hotel? For a lot of us, not many. For Nick Delis, who was a guest on the That’s Genius! podcast recently, the answer is over 150 nights. Half the year.

Five9

It’s Going to be a Great Year!

Five9

Welcome to 2020 – the beginning of a new year and a new decade of opportunity, partnership and growth!

Jake Butterbaugh Five9 Vice President, Global Channel Sales

Five9 Blog

Cloud Contact Center Growth & Trends in EMEA w/ Sabine Winterkamp

The Importance of Humanising the Customer Interaction

Making a First Contact New Year’s Resolution

Continuing the Conversation in 2020

Create a Culture of Continuous Improvement with Gamification

[PODCAST] Prioritize People and Humanize Your Business w/ Nick Delis

It’s Going to be a Great Year!

Call 1-800-553-8159 to learn more about Five9