Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

The Contact Center’s Turnkey Solution: Workforce Optimization from Five9

Employee Engagement

As contact centers move into a new decade, they cannot afford to ignore emerging technologies that can help them slide past the competition. In the new world of digital transformation and cloud-based solutions, workforce optimization is a tool that contact centers have to consider to stay competitive.

Ryan McCormick WFO Sales Consulting Manager

[ON-DEMAND WEBINAR] The Back to Business Challenge: 3 Ways to Win Back Customer Trust

Customer/Digital Engagement

While the COVID-19 pandemic created an unforeseen demand for call center services, organizations also faced an increase in agent unemployment - preventing customers from getting help at a time they most need it. As we look forward to the reopening of the economy this summer, how do we reengage customers and win back their trust?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 2

The gig economy is really intriguing to me. Being able to turn work on and off at my leisure. Working when I feel the most creative or productive. One positive thing about the pandemic is that it’s accelerated telecommunication solutions - making it possible for many people to work when they weren’t able to before.

Five9

Five9 Delivers Voice Notification to ServiceNow Proactive Customer Service Operations

Employee Engagement

Business continuity is a priority as we return to the office, which is why we have worked jointly with ServiceNow to provide a proactive system for notification to ensure business longevity.

Five9

[PODCAST] The Power of the Five9 FastTrack Program w/ Casey Dunigan

Cloud

I don’t know what I’d do if my company wasn’t based in the cloud. I’m not even sure if I’d still have a job. I can tell you now that the cloud has quite literally saved companies from going under during this pandemic.

Five9

[PODCAST] Establishing Great CX Through Strategic Partnerships w/ Andre Schoeman

Cloud

It’s a little creepy when I consider how much information different companies have on me. But, when an agent from one of those companies uses the provided info to craft a unique experience for me… I have to admit it’s kind of nice.

Five9

Do You Have a Plan for Workforce Disruption?

In light of the COVID-19 pandemic, many businesses realized that were not prepared for any disruptions to normal workflows. However, the ones who had business continuity plans (BCP) in place were able to quickly conduct operations outside of their normal parameters.

Karen Bowman Senior Director of Channel Sales

Five9 Blog

The Contact Center’s Turnkey Solution: Workforce Optimization from Five9

[ON-DEMAND WEBINAR] The Back to Business Challenge: 3 Ways to Win Back Customer Trust

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 2

Five9 Delivers Voice Notification to ServiceNow Proactive Customer Service Operations

[PODCAST] The Power of the Five9 FastTrack Program w/ Casey Dunigan

[PODCAST] Establishing Great CX Through Strategic Partnerships w/ Andre Schoeman

Do You Have a Plan for Workforce Disruption?

Call 1-800-553-8159 to learn more about Five9