Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers

Five9

Aragon Research released their first ever Globe for Intelligent Contact Centers! I am proud to share that Five9 was named a “Leader” and received the highest ranking position on the ‘Strategy’ axis.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Why Haven’t You Moved Your Contact Center to the Cloud?

Cloud

To get all the benefits outlined in the Aberdeen survey results and much more, you have to have an intelligent contact center. The first step to creating an intelligent contact center is quite obvious – you’ve got to move to the cloud.

Peter Milligan Senior Product Marketing Manager

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

AI and Automation

Is your AI intuitive enough that customers actually look forward to engaging with your call center? If not, don’t worry. They will be--it’s only a matter of time.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

[WEBINAR] Practical Ways to Boost Agent Morale

Employee Engagement

Is agent morale a top challenge for your team? Providing extraordinary customer experience can be tasking to the most experienced agent. Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle.

Five9

When Is Too Much Technology Bad?

AI and Automation

With artificial intelligence taking the forefront of most industries, what is next? Will there be a time when too much technological innovation is bad?

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

The 1800 Pack Rat Customer Experience

Cloud

In the fast pace world of technology, it is often nice to be able to take a moment and check in with our customers to see the immediate impact of moving to the cloud and how Five9 supported them throughout the process.

Five9

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

Customer/Digital Engagement

Customers want to communicate with you anytime, anywhere, and over the channel of their preferred choice. They expect you to know them – their services, their needs, and their preferences. Meeting these heightened expectations requires an Intelligent Contact Center that allows you to deliver personalized experiences that build your brand and transform customer experience into customer love.

Five9

Five9 Blog

Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers

Why Haven’t You Moved Your Contact Center to the Cloud?

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

[WEBINAR] Practical Ways to Boost Agent Morale

When Is Too Much Technology Bad?

The 1800 Pack Rat Customer Experience

[WEBINAR] Turn Your Call Center into an Intelligent Contact Center

Call 1-800-553-8159 to learn more about Five9