Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Commitment to Canada

Cloud
Five9

Five9 is quickly becoming THE cloud contact center platform of choice for innovative Canadian companies.

Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

[PODCAST] People Helping People w/ David Cashman

Employee Engagement

For a lot of people, work from home sounds like a dream. Roll out of bed, put on slippers, grab the coffee and the laptop and just sit in sweats on the couch all day? Who wouldn’t want that?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

System Integrators are Delivering Incredible Customer Experiences with the Five9 Engagement Workflow Platform

In today’s hyper-competitive environment, the cost of acquiring new customers and creating long standing B2B or B2C relationships is even more critical to brand survival. Human experience engagement (now mostly from our homes/home offices) is the key differentiator for success.

Steve Plunkett VP, Global Systems Integrators

Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

Cloud

Zevas Communications, a leading provider of outsourced and insource customer contact solutions, recently selected Five9 to power their contact centers across the globe. Today we are sharing a glimpse of our conversation with David Cashman, Chief Commercial Officer at Zevas Communications, to illustrate why Five9 was the perfect fit for Zevas.

Five9

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 1

The last time we had Anand Chandrasekaran on the That’s Genius! Podcast, he had been with Five9 for just over 100 days. Now, he’s closing in on his first year.

Five9

Where Did That Potential New Customer Go?

Cloud

One of the most important measurements in the contact center that impacts customer experience is first call resolution (FCR). This is the ability to answer a customer’s question about your product or service the first time they contact your business.

Peter Milligan Senior Product Marketing Manager

Democratization of Customer Service

Over the last two months, we have all experienced a sea change in the way we work and how we communicate with those around us. We are living in a world where we feel comfortable standing six feet apart and where Zoom is no longer a board room brand but is now a generic household name that our parents and kids are using.

Five9

Five9 Blog

Five9 Commitment to Canada

[PODCAST] People Helping People w/ David Cashman

System Integrators are Delivering Incredible Customer Experiences with the Five9 Engagement Workflow Platform

Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

[PODCAST] Acquisitions and Applications: One Year of Success w/ Anand Chandrasekaran pt 1

Where Did That Potential New Customer Go?

Democratization of Customer Service

Call 1-800-553-8159 to learn more about Five9