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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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What if RDR2 Arthur Morgan was a Call Center Representative?

What if Arthur Morgan was a call center agent and how could Five9 help improve his moral meter? Could Arthur ever recover and become an upstanding citizen like Jim Milton in the epilogue? Let’s take a sample call to show how and where Five9 could help improve Arthur’s moral meter.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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People Fall in Love with People

People love people. It’s really that simple. You might love your job, your videogame, or even your bed, but you don’t celebrate those types of things on February 14th.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Wendell Black: 3 Time CRN Channel Chief Honoree

Please join me in three cheers for Five9 Vice President of Global Channels and International Business, Wendell Black! CRN has named Wendell to its prestigious list of 2019 Channel Chiefs, a list that includes the top IT channel leaders in the world. Wendell is no stranger to the Channel Chiefs list as 2019 marks his third year in a row being recognized!
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Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

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Jonathan Rosenberg: How AI Impacts the Contact Center

Recently, Jonathan sat down with John Furrier, Co-CEO at theCUBE, to discuss his move to Five9, the cloud, and the future of the contact center. Below Jonathan shares what AI means for the contact center:
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Rowan Trollope: The Machine Brings Mastery, and Humans Provide the Heart

Next month, we will be packing up our bags and heading out for some sunshine and palm trees at Enterprise Connect 2019 in Orlando, Florida. This year, Five9 is proud to bring theCUBE to #EC19! To kick things off, our CEO Rowan Trollope sat down with John Furrier, Co-CEO at theCUBE, to discuss all things cloud, contact center, and AI.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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CX KPIs: What You Should Be Measuring

Key performance indicators, also known as KPIs, enable companies to make smart business decisions and to gauge how their business is executing on their goals. As technology advances and consumer expectations evolve, it is crucial that companies are measuring the “right” KPIs impacting customer experience and satisfaction.
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Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

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Why I Chose Five9

I’m pleased to announce that I’ve decided to join Five9 as CTO and Head of AI. I had many options for where I could go, and the decision to go to Five9 was a carefully measured one. Let me explain why I went there.
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Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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