Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[PODCAST] How AI is Creating Call Center Super Agents pt 1 w/ Stephen Fioretti

AI and Automation

Once upon a time, people worried that ATMs would eliminate the need for human tellers. Well, there are still like 300,000 bank tellers today. So, why do people worry that AIs are going to eliminate call centers?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[WEBINAR] How Analytics can Transform Your Customer Experience

On October 24th at 10 AM PT/1 PM ET, join our lively discussion with No Jitter and Nemertes Research. In this webinar you’ll learn about 3 key customer transformation projects relating to analytics that are tied to improving customer satisfaction, customer effort scores and net promoter score, as well as reducing agent turnover.

Peter Milligan Senior Product Marketing Manager

The Importance of Empowering Your Contact Center Agents

Your agents ARE your customer experience. It’s as simple as that. For customers, the agent helping them often makes or breaks their customer experience.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

5 Customer Experience Pitfalls to Avoid w/ Darryl Addington

Customer/Digital Engagement

There are a lot of places your CX strategy can fall short. Many times, the success of your organization can teeter on whether you address potential CX pitfalls or not. Lucky for us, Darryl Addington, the Director of Product Marketing at Five9, lays out 5 CX pitfalls to avoid.

Five9

Class of 2019 Interns: Summer in Review

Five9

As summer comes to a close, our interns are preparing for their fall schedules and heading back to university. Below our Class of 2019 interns are sharing their highlights from their time at Five9:

Five9

Elevate your Self-Service Experience with Intelligent Virtual Agents

AI and Automation

Five9 has partnered with Inference Solutions to offer AI-powered virtual agents in the Five9 Intelligent Contact Center. Let’s take a closer look at how IVAs can improve your service outcomes.

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

Five9 CX Summit: Explore the Future of the Contact Center

Events

As consumers expectations are constantly changing, how do companies prepare to meet their customers’ ever evolving needs? What are the latest trends in customer experience and how can companies use this information to enhance their contact center?

Five9

Five9 Blog

[PODCAST] How AI is Creating Call Center Super Agents pt 1 w/ Stephen Fioretti

[WEBINAR] How Analytics can Transform Your Customer Experience

The Importance of Empowering Your Contact Center Agents

5 Customer Experience Pitfalls to Avoid w/ Darryl Addington

Class of 2019 Interns: Summer in Review

Elevate your Self-Service Experience with Intelligent Virtual Agents

Five9 CX Summit: Explore the Future of the Contact Center

Call 1-800-553-8159 to learn more about Five9