Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

See How Much Workforce Optimization (WFO) Could Save You in 10 Minutes

Employee Engagement

Deploying Workforce Optimization into your contact center can deliver significant improvements in agent efficiency and performance resulting in happier agents and more satisfied customers. Learn how our WFO calculator can help benefit your contact center operations:

Brian Spraetz Senior Product Marketing Manager

What Can I Automate with AI?

AI and Automation

Customers want easy access to answers and service. Sometimes automation is just the ticket. With Virtual Assistant you can use the latest AI based technology to easily understand what customers want and provide it, quickly and without the use of a human agent.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

Five9

Is AI a buzzword? To a large extent, it is. But the trick lies in finding practical ways to implement AI and machine learning. Here are a few:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

What Does Workforce Optimization Mean?

Employee Engagement

We make optimization decisions every day without realizing it. Do I buy the lower cost store brand or the higher cost name brand? Given my shopping list, what’s the quickest route through the store to get everything on it?

Brian Spraetz Senior Product Marketing Manager

3 Tips to help Stay Ahead of Customer Expectations in 2021

Thanks to technology, CX professionals have the tools available to overcome these challenges for a successful new year. Here are 3 tips to help you stay ahead of new consumer demands in 2021:

Five9

[PODCAST] AI + Cloud Migration w/ Thomas John

What do you see when you think about AI at work? Do you imagine rows of iRobots taking customer calls? Do you see deep cuts in the human workforce?

Five9

How Delivering a More Human Customer Service Experience Drives Customer Loyalty

Consistently providing exceptional customer service is hard work, but well worth it. After all, we know that it is six times more expensive to win a new customer than it is to retain an existing one. Let’s explore a few Five9 success stories that have created more loyal customers.

Five9

Five9 Blog

See How Much Workforce Optimization (WFO) Could Save You in 10 Minutes

What Can I Automate with AI?

[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

What Does Workforce Optimization Mean?

3 Tips to help Stay Ahead of Customer Expectations in 2021

[PODCAST] AI + Cloud Migration w/ Thomas John

How Delivering a More Human Customer Service Experience Drives Customer Loyalty

Call 1-800-553-8159 to learn more about Five9