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[PODCAST] 3 Proven Ways to Master the Customer Journey w/ Kerry Bodine

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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

There’s been a resurgence in the focus on CX in recent years. A lot of businesses contribute it to millennials. But, in reality, good CX transcends generations. Turns out, everybody wants a better customer journey.
 

This explains the rise of the role of the customer journey manager. And it’s not just a B2C phenomenon. The new standard in customer experience has overtaken B2B (maybe even more than B2C).
 

In the latest episode of That’s Genius! I speak with Kerry Bodine.
 

Kerry is a co-author of Outside In and also the CEO of Bodine & Co.
 

Her reasoning for the resurgence of CX:
 

  1. The Net Promoter Score waking execs up to the power of referrals.
     
  2. Social media making it super easy for anyone to have a public platform to promote or rag on a brand.
     
  3. The iPhone setting the standard for frictionless customer journeys.
     

What do you think the biggest player in the customer journey is?
 

To hear our entire conversation, click here.

 

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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9