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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Is Now the Time to Reimagine Your Customer Experience (CX) Strategy?

In the last few years, we have witnessed the world change drastically in ways that organizations could never have anticipated. In conjunction with environmental and social changes, we have also seen shifts and major advancements in innovations such as artificial intelligence (AI) and automation. Because of this, leaders of customer experience (CX) must now face a big decision by asking, “Is now the time to reimagine the art of the possible for my CX strategy?” The answer is unequivocally yes.
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Five9 Summer Intern Spotlight: Celebrating the Class of 2021

This summer has been an exciting one at Five9, and we were proud to kick it off by welcoming 45 interns to our intern program.
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Zoom to Acquire Five9 and Build the Customer Engagement Platform of the Future

Rowan Trollope, Five9 CEO, states, "I believe the combination of Zoom and Five9 will be a game changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values." More regarding the news that Five9 has entered into a definitive agreement to be acquired by Zoom in this blog post...
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Reimagining the Contact Center Experience with Five9 VoiceStream

It has traditionally been difficult integrating real-time applications into the contact center and rightfully so--that's where Five9 VoiceStream comes into play to power such applications.
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Five9 Announces Partnership with Bolt Data

The Five9 Global Partner Ecosystem is an extremely important facet of Five9’s holistic operation. We value our partners greatly, and we make sure to choose partners who align with our vision to help organizations reimagine their customer experience strategy. That’s why we’re excited to announce that we’ve recently entered a teaming agreement with Bolt Data.
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Part 6: How PAR Technology Continues to Drive Efficiency and Deliver Superior CX with UC Integration

This past year has been challenging for many and the challenge arose for PAR to enable its agents to work from anywhere. Moving to a cloud-based solution with Five9 and Zoom Phone allowed just that and provided more flexibility with integration across the board.
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Part I: The Contact Center, Retail’s NRF Converge, and the Post-Pandemic Shopper

Why were the words "Contact Center" not mentioned at the 2021 National Retail Federation's Converge conference?

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